Ratings based on 831 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Very good hotel and amenities. Enjoyed our stay
by A verified traveler
Posted 16 Nov 2024
The price was very reasonable and overall experience exceptional. This is a hotel that values quality and takes pride in the service it provides. Free parking was what sold the property to me but the experience overall means I will definitely visit again.
The only con is the wifi was poor in our room. We had no signal. This may be a bigger issue for international travellers.
Comment from Hotel Management
23 Nov 2024 by Reception Team, Hotel Management
Dear Jerde-Ann,Thank you for taking the time to share your feedback. We’re delighted to hear that you had an exceptional experience overall. It’s wonderful to know that our free parking and commitment to quality service stood out to you and contributed to your enjoyable stay.We sincerely apologise for the issue with the Wi-Fi signal in your room. We understand how important reliable connectivity is, especially for international travellers. Please rest assured that our IT team has since checked and worked on improving the Wi-Fi signal to ensure a better experience for all our guests moving forward.We greatly appreciate your understanding and your kind words about our hotel. We look forward to welcoming you back for an even better stay in the future.Warm regardsReception Team
by A verified traveler
Posted 16 Nov 2024
Great staff and enjoyable stay thank you
Comment from Hotel Management
23 Nov 2024 by ReceptionTeam, Hotel Management
Dear Rebecca,Thank you for your kind words. We’re so pleased to hear that you enjoyed your stay and that our staff made a great impression. Your feedback means a lot to us, and we look forward to welcoming you back again soon.Best regardsReception Team
by A verified traveler
Posted 3 Nov 2024
Lovely and clean
Comment from Hotel Management
6 Nov 2024 by Reception Team, Hotel Management
Dear Lindsay,Thank you for your review and for choosing to stay with us. We're glad to see that you had a good experience overall, and we appreciate your 5 out of 5 rating.Warm regardsReception Team
by A verified traveler
Posted 26 Oct 2024
Overall, ok. Needs facelift.
Comment from Hotel Management
6 Nov 2024 by Reception Team, Hotel Management
Dear Jerimy,Thank you for your feedback. We appreciate your honesty and are always looking for ways to enhance our guests' experience. Your suggestion for a facelift is noted, and we hope to welcome you back in the future.With best wishesReception Team
by A verified traveler
Posted 25 Oct 2024
Very handy place to stay when driving to London. Nice room, great breakfast.
Comment from Hotel Management
6 Nov 2024 by Reception Team, Hotel Management
Dear Robert,Thank you for your lovely review. We’re so glad you found our location convenient and enjoyed your room and breakfast. It was a pleasure having you, and we hope to welcome you back on your next trip to London.Best wishesReception Team
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
6 Nov 2024 by Reception Team, Hotel Management
Dear Robert,Thank you for your review and for choosing to stay with us. We're glad to see that you had a good experience overall, and we appreciate your 5 out of 5 rating.We hope to welcome you back soon.Best wishesReception Team
by A verified traveler
Posted 23 Oct 2024
Great en-suite, a comfy bed and spacious room.
Comment from Hotel Management
6 Nov 2024 by Reception Team, Hotel Management
Dear Alan,Thank you for your kind words. We’re thrilled to hear that you enjoyed the en-suite, comfy bed, and spacious room. It’s wonderful to know you had a comfortable stay, and we look forward to welcoming you back soon.Best wishesReception Team
by A verified traveler
Posted 20 Oct 2024
Fabulous in every way, couldn't fault our stay at all
Comment from Hotel Management
6 Nov 2024 by Reception Team, Hotel Management
Dear Jenny,Thank you so much for your wonderful feedback. We're thrilled to hear that your stay was fabulous in every way. It means a lot to us that you had such a positive experience, and we can’t wait to welcome you back for another perfect visit.Best wishesReception Team
by A verified traveler
Posted 19 Oct 2024
Such a friendly place to stay. Staff were exceptional, so accommodating.
We have booked again for a couple of nights.
Affordable too considering so near the centre of London!
Will definitely recommend to anyone down this way.
Comment from Hotel Management
20 Oct 2024 by Reception Team, Hotel Management
Dear Susan,Thank you for your kind words. We are thrilled to hear that our staff left such a positive impression and that you enjoyed your stay.We are glad you found the location convenient and the rates affordable. We look forward to welcoming you back soon.Warm wishesReception Team
