Ratings based on 943 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Good location a couple of minutes from the Underground. Couldn't fault the staff they were professional helpful and polite especially the maintenance man and all the breakfast staff. Breakfast was fine but there were no tea facilities, only one pot supplying strong stewed tea, no herbal tea. I had to ask specifically for this which was fine but the staff were already busy. The room could have done with improvement. The bathroom sink did not empty very well so needs checking. The toilet did not flush properly. I was going to contact reception and change room but then the toilet did flush but was temperamental and sometimes didn't flush properly which wasn't pleasant. The room was lovely and big so it's a mystery why the bed is so small. The mattress was cheap and obviously old as there was a dip in the middle. It wasn't a comfy night's sleep. I was surprised as we have stayed at Crowne Plaza in Chester and there was no problem with the room and as a hotel chain I would expect the same high standard. Overall the staff were very hardworking but the rooms need upgrading.
by A verified traveler
Posted 24 Nov 2024
The rooms were clean and the beds were comfy.
by A verified traveler
Posted 6 Nov 2024
Staff was excellent
by A verified traveler
Posted 21 Oct 2024
The bar staff was very kind and welcoming. The front desk at arrival was not most considerate. Had to change rooms 2 times before getting what i adked for the first time. I felt as if the receptionist was not trying to accommodate my requests. The trainee was kind the next day.
Comment from Hotel Management
26 Oct 2024 by Shiromi Jacob, Hotel Management
Thank you for taking the time to leave us a review. Our aim is to value our customer service and if I can be of assistance to you, please contact me directly at 02082333200 / reservations@cp-londonealing.co.uk.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Shiromi Jacob, Hotel Management
Thank you for taking the time to leave us a review. Our aim is to value our customer service and if I can be of assistance to you, please contact me directly at 02082333200 / reservations@cp-londonealing.co.uk.
by A verified traveler
Posted 14 Oct 2024
by A verified traveler
Posted 7 Oct 2024
Too far from central for a disable person no elivotors in the near by subways
by A verified traveler
Posted 6 Oct 2024
Clean room. Clean toilet. Spacious room. I felt very comfortable as if i am in my house.
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Shiromi Jacob, Hotel Management
Thank you for taking the time to leave us a review. Our aim is to value our customer service and if I can be of assistance to you, please contact me directly at 02082333200 / reservations@cp-londonealing.co.uk.
by A verified traveler
Posted 2 Oct 2024
Hotel was Good but sorrounding area was no so good.
Comment from Hotel Management
26 Oct 2024 by Shiromi Jacob, Hotel Management
Thank you for taking the time to leave us a review. Our aim is to value our customer service and if I can be of assistance to you, please contact me directly at 02082333200 / reservations@cp-londonealing.co.uk.
