Ratings based on 980 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Great staff, hotel needed updates
Comment from Hotel Management
31 Dec 2024 by FrontDesk, Hotel Management
Thank you for your feedback! We're so glad to hear that you had a positive experience with our staff. We truly appreciate your comments about the hotel, and we understand the importance of keeping things updated. Rest assured, we are working on improvements and hope to provide an even better experience in the future. We look forward to welcoming you back soon!
by A verified traveler
Posted 30 Dec 2024
Walls are very thin and you can literally hear everything happening in the hallways and in other rooms. Shower had no body wash or shampoo as listed, bottles were empty and had to request for some. Very pricey for what you get
Comment from Hotel Management
31 Dec 2024 by FrontDesk, Hotel Management
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how important comfort and privacy are, and we will address the issue with the noise levels to ensure a better experience for future guests. We also regret the oversight regarding the shower amenities and appreciate you bringing it to our attention. Rest assured, we will make sure our housekeeping team double-checks the supplies moving forward. Your comments are valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you again.
by A verified traveler
Posted 29 Dec 2024
I've stayed there many times when flying out of EGE. I accidentally booked a room on my phone not noticing the date, and booked it for a night two weeks after I needed it; so then booked the night I needed. Unfortunately I couldn't transfer the unneeded night to the night I was staying.
Comment from Hotel Management
29 Dec 2024 by FrontDesk, Hotel Management
Dear James,Thank you for your continued loyalty to our hotel. We understand that booking mistakes can happen, and we always strive to assist our guests as best as we can.For future reference, please be aware that we require a call at least 24 hours before check-in if you need to make any changes to your reservation. As this is a busy season, we hold rooms for our guests, and when a booking is not used, it results in a loss for the hotel. Unfortunately, we were unable to transfer your unneeded night to your current stay in this instance.We appreciate your understanding and look forward to welcoming you again.
by A verified traveler
Posted 28 Dec 2024
Fan in the bathroom didn’t work. Microwave in the room stopped working. Bathroom floor was dirty with other people’s hair and debris even though room service came through daily to take the trash and replace the towels - some of the towels had hair on them. The room itself had a stale water smell. The bed had a divot in the middle and was very hard.
Comment from Hotel Management
29 Dec 2024 by FrontDesk, Hotel Management
Dear Rebecca,Thank you for your feedback, and we sincerely apologize for the issues you encountered during your stay. We’re sorry for the inconvenience caused by the non-working fan, microwave, cleanliness concerns, room odor, and the uncomfortable bed. This is not the standard we strive for, and we will address these matters with our team immediately to ensure improvements.We appreciate you bringing this to our attention and hope to welcome you back for a much better experience in the future.
by A verified traveler
Posted 27 Dec 2024
Hotel needs a lot of work! Clean! Better towels! Mold on bathrooms !
Comment from Hotel Management
27 Dec 2024 by FrontDesk, Hotel Management
Dear Fernando,Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay. We understand how important cleanliness, comfort, and safety are, and we deeply regret that we did not meet your expectations in these areas.Please know that we are addressing your concerns regarding the cleanliness, the condition of the towels, and the mold in the bathroom. Our team is already working to make improvements, and we will prioritize these areas to ensure a more pleasant experience for our future guests.We truly value your feedback, as it helps us make necessary improvements. If there’s anything else we can do to make your current stay more comfortable, please don’t hesitate to let us know.Once again, we apologize for the inconvenience and hope to have the opportunity to welcome you back in the future, with the improvements in place.
by A verified traveler
Posted 25 Dec 2024
left something and tried to call the staff to see about return options. And they hung up, twice.
by A verified traveler
Posted 16 Dec 2024
Nothing fancy, with some fixtures and furnishings showing wear and tear, but clean and decent place to spend the night.
Comment from Hotel Management
17 Dec 2024 by FrontDesk, Hotel Management
Thank you for your feedback! We appreciate you highlighting that the place is clean and decent for a night's stay.
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
17 Dec 2024 by FrontDesk, Hotel Management
Thank you for leaving us an amazing review.
by A verified traveler
Posted 8 Dec 2024
Very noisy people above us all night. Furniture needs updated. Mold on shower curtain. Very clean rooms and nice products in shower.
Comment from Hotel Management
10 Dec 2024 by Front Desk, Hotel Management
Dear Candace,Thank you for sharing your feedback. We're glad to hear you found the rooms clean and enjoyed the shower products.We sincerely apologize for the noise disturbance from the guests above you during your stay. We understand how important a peaceful environment is, and we will look into addressing this issue to prevent future occurrences.Additionally, we appreciate your comments regarding the furniture and the mold on the shower curtain. We are currently working on updating our facilities and will ensure that the shower curtain is checked and replaced if necessary.Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for an even better experience.
by A verified traveler
Posted 9 Nov 2024
Rude front desk staff, dirty rooms and people walking around yelling in the hallways all hours of the night.
Comment from Hotel Management
21 Nov 2024 by Front Desk, Hotel Management
Dear guest, thank you for your feedback.
