Ratings based on 19 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2023
This property was amazing - the rooms are beautiful just like I remember when i was young visiting my grand parents.. and SUPER Clean. amazing how they brought the past to the present and feels like home. - Will be coming back again - all rooms are slightly different and amazing.
by A verified traveler
Posted 19 Feb 2022 on Hotels
We were the only guests at this beautiful hacienda. The chef cooked us fabulous meals. Lovely grounds, rooms and pool.
Comment from Hotel Management
23 Mar 2022 by GRACIAS..., Hotel Management
THANK YOU
by A verified traveler
Posted 7 Feb 2022
Magic place
Comment from Hotel Management
7 Feb 2022 by GRACIAS..., Hotel Management
Muchas gracias por su visita, es un placer tenerlos con nosotros. Esperamos tenerlos pronto de vuelta. =)
by A verified traveler from Golden, Colorado
Posted 27 Sep 2019
Fantastic staff!
Beautiful grounds!
Greeted by Margarita and she shared the history of the Hacienda!
Chef Andres was very personal and went out of his way to provide dishes to your personal preference!
Can’t wait to go back and stay for 3 or 4 days!
Recommended
for Everyoneby A verified traveler from Phoenix, AZ
Great Hacienda Style Hotel
Posted 2 Sep 2017
Pros: Very nice staff and accommodations. Hacienda San Francisco is exactly what I look for when staying at a former hacienda hotel.
Cons: Just keep up the good work. Upgrades on a number of rooms were in progress when we were there.
Location: We were there to relax at the hacienda midway between longer stays at Cancun and Merida, so we did not go to nearby places. But there is much to do!
I have stayed in a number of converted haciendas in the Yucatan over the years, some more pricey than Hacienda San Francisco and some less. Hacienda San Francisco compares well to these others, and I recommend it.
Overall, the hacienda is very charming. When staying at a hacienda, we expect an odd pull between comfort with some nice, high-quality details and a bit of a rustic nature. That's what we are looking for, and that's what we found here.
The accommodations were comfortable, clean, and spacious. The beds, bedding, and towels were of a high quality, and the bathrooms were well-appointed. Our room had a back porch with a kitchen space (including refrigerator) and a plunge pool. Not all rooms are air conditioned, so if this is a concern, you should confirm that yours is. We had one room with AC and one without, which worked well for us, since some in my family want AC and others prefer warmth and complain about cold ACs.
The staff was very warm and hospitable and seemed to keep things running well.
While at the hacienda, my sons enjoyed horseback riding and a great pottery class. They also played on the basketball court, and we all enjoyed taking walks and playing games in the small rec center (pool, table tennis, board games, etc.).
We ate several meals at the hacienda's restaurant. The food was great, and the waiter and chef were very nice. (Here deep in Mexico, my sons had the best french fries I have tasted.)
by Christopher
Fantastic Historic Accomodations w/ Friendly Staff
Posted 4 Jul 2017 on HotelsOur stay at Hacienda San Francisco was AMAZING! The accomodations were impeccable and extremely comfortable; and the staff was very helpful and kind. We could not have asked for anything more. The ammenities were more than we could have ever expected and the food in the restaurant was beyond fantastic. If you are looking for a relaxing weekend and don't mind great tranquility, do not hestitate to book your stay here!!! I highly recommend this place!!!
Recommended
for Familiesby A verified traveler from miami fl
beatiful hotel
Posted 22 Nov 2016 on Orbitz
Pros: the area has everithing close .
Cons: more facility to get food. they have only formal restaurant ( expensive) NO BAR - NO SNACKS
Location: mayan ruins---beaches- BIG CITY (1 hour)
this hotel its excelent for families or friendes reunion, relax, meditation.
honeymoners.
its close at beachs too.
the property is big great to explorer ideal for children like to play (exploration).
we stay two nts and we would like to be more nts.
by A verified traveler
Posted 7 Nov 2024
by A verified traveler
Posted 23 Jul 2024
Todo excelente, un lugar para descansar y la comida del Chef Andrés de lo mejor
Comment from Hotel Management
23 Jul 2024 by Ricardo, Hotel Management
Muchas gracias por su comentario, son bienvenidos cuando gusten. Fue un placer atenderles.
by A verified traveler
Posted 9 Feb 2024
Me gustaria que en las villas donde son dos habitaciones tuvieran otro baño, porque al estar en la habitacion principal, uno tiene que dejar las puertas abiertas e interrumpir a los de la otra habitación para hacer uso del baño, es incomodo!!
