Ratings based on 595 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2024
This hotel was closed when I went to check in.
by A verified traveler
Posted 10 Oct 2024
Our room was falling part. The ceiling was all falling down it was super run down and really old. We also went for lunch at the bar the waitress was super rude the whole time and terrible service. Won’t stay there ever again.
by A verified traveler
Posted 10 Oct 2024
by A verified traveler
Posted 10 Oct 2024
We booked Pinestone resort in Haliburton Sept 27 and 28. They didn't have working air conditioning nor heat. They had a fan and a small heater that we could plug in. No breakfast either. They also had issues for more than 24 hours with TV - no access to any programs, just "snow". The pool, sauna, and exercise room were also out of commission. They would do nothing because i booked with 3rd party,and suggested I contact Expedia. We have stayed here before. No issues. I have never given a bad rating before. We were so disappnted. We attended a wedding and celebrated our 50th anniversary on the 28th. The accommodations kind of took the romance out of our celebrations.
by A verified traveler
Posted 5 Oct 2024
by A verified traveler
Posted 15 Sep 2024
Good
by A verified traveler
Posted 9 Sep 2024
the amenities offered were closed with no advanced notice, hotel was rundown, filthy, carpets throughout and in the room (was rippled) & restaurant were filthy , receptionist has torn jeans, Restaurant - carpets were not cleaned in weeks. Windows were dirty. Service & food in the restaurant was acceptable.
by A verified traveler
Posted 31 Aug 2024
by A verified traveler
Posted 31 Aug 2024
by A verified traveler
Posted 31 Aug 2024
The buildings and the structures are in very bad shape. Every building and structure is run down, outdated and falling apart. The outside pool hasn’t been used in years. The inside pool isn’t working. The staff claim that it’s a mechanical issue. Real issue is that there is no money to fix the problem. No money has been spent on this resort in years. The outside areas around the villas are rotten and falling apart. Hugely unsafe. Stay away from this resort unless you like staying in a dump.
