Ratings based on 12 Verified Reviews
3.9 Room cleanliness
3.1 Service & staff
3.5 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
Great experience
Comment from Hotel Management
26 Dec 2024 by General Manager, Hotel Management
Dear Ms. Simran, Jai Shri Krishna ! We're thrilled to hear that you had a fantastic experience. Your feedback is valuable as it encourages us to maintain high-quality service and exceptional customer experience. We look forward to the opportunity to serve you again. Let us know if there's anything specific we can do to make your next service even better. Your satisfaction is our priority.Best Regards,Brajesh SoniGeneral ManagerThe Fern Sattva Resort DwarkaAt- Baradia, DwarkaGujarat-361335
by A verified traveler
Posted 5 Jul 2024
Good property with average customer care and management skills. Main issue was that the AC shuts down every time you leave the room. So the floor gets wet with water condensation. Had to call the cleaning crew for mopping the floor every time you come back.
Comment from Hotel Management
7 Jul 2024 by General Manager, Hotel Management
"Dear Mr. Sanjeev, Jai Shri Krishna !We appreciate your feedback about our property and thank you for bringing the issue with the air conditioning to our attention. We understand the inconvenience caused by the AC unit shutting down and the resulting water condensation. Please know that we are addressing this matter to prevent future occurrences and improve our customer care and management response. Your experience helps us to improve and ensure that our guests enjoy a comfortable stay. We hope to have the opportunity to welcome you back and provide a better experience.Best Regards,Brajesh SoniGeneral ManagerThe Fern Sattva Resort DwarkaAt- Baradia, DwarkaGujarat-361335"
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
17 May 2024 by General Manager, Hotel Management
Dear Mr. Keval, Jai Shree Krishna!!Thank you for taking the time to rate our hospitality. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us.Best Regards,Brajesh SoniGeneral ManagerThe Fern Sattva Resort DwarkaAt- Baradia, DwarkaGujarat-361335
by A verified traveler
Posted 21 Feb 2024
Comment from Hotel Management
18 Mar 2024 by Manager, Hotel Management
Dear Mr. Manmohan, Jai Shri Krishna !Thank you for taking the time to provide your feedback. We appreciate your business and value your opinion. We strive to provide the best possible experience for all of our customers and would love to learn more about your experience with us. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us directly. Thank you again for choosing our [product/service], and we hope to have the opportunity to exceed your expectations in the future.
by A verified traveler
Posted 28 Jan 2024 on Hotels
by A verified traveler
Posted 15 Jan 2024
by A verified traveler
Posted 1 Jan 2024
Comment from Hotel Management
9 Jan 2024 by Manager, Hotel Management
"Dear Mitesh, Thank you for taking the time to rate our hospitality. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us"
by A verified traveler
Bad taste
Posted 10 Dec 2023 on HotelsHotel location was good
Service was horrible !!!
To ask for anything felt they were irritable and not interested to help - lot of attitude
Rigidity - will not recommend to anyone
Good food taste but when the people serving are so stuck up ans rude the taste becomes bad
Comment from Hotel Management
18 Dec 2023 by Brajesh Soni General Manager, Hotel Management
"Dear Guest,Jai Shree Krishna !!Thank you for sharing your experience, It was such a pleasure having you stay with us. We are deeply concerned to read about your unfortunate experience with us. It's disheartening to know that our usual high standards of hospitality weren't reflected during your stay. We give the highest importance to maintaining quality and ensuring customer satisfaction, and we certainly do not endorse the kind of behavior you described. Your feedback has been taken seriously and will be used as a means to reassess and improve in these delicate areas. While we're glad to learn that you found our hotel's location convenient and enjoyed our food quality - we completely understand how service can impact the overall experience. We appreciate your honest review and hope that you will give us another opportunity to rectify this and serve you better in the future. Best Regards,Brajesh SoniGeneral ManagerThe Fern Sattva Resort DwarkaAt- Baradia, DwarkaGujarat-361335"
by A verified traveler
Posted 14 Apr 2023 on Hotels
amazing stay
Comment from Hotel Management
25 Sep 2023 by Brajesh Soni, Hotel Management
"Dear Guest,Jai Shree Krishna !!Thank you for sharing your experience, It was such a pleasure having you stay with us.We are delighted to learn that overall experience at our resort exceeded your expectations on your recent visit, and we all are touched with your generous praise appreciating the facilities and services offered by our staff. The team at The Fern Sattva Resort - Dwarka is our crown jewel and they consistently demonstrate to provide our valued guests with personalized service that meets high standards of hospitality. It is our constant endeavour to create experiences that become memories of a lifetime.We all are humbled by your kind words and look forward to your early return.Best Regards,Brajesh SoniGeneral ManagerThe Fern Sattva Resort DwarkaAt- Baradia, DwarkaGujarat-361335
by A verified traveler
Posted 30 Jan 2021
