Ratings based on 18 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jul 2024 on Hotels
Comment from Hotel Management
18 Sep 2024 by Hiep Le, Hotel Management
Dear Valued Guest,Thank you for the great review of Hoiana Hotel & Suites!We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hiep LeQuality Manager
by A verified traveler
Posted 4 Jan 2024
This place was probably the best hotel I have had the pleasure of staying in.
The staff were super helpful and treated us like part of the family.
Would definitely recommend for a stunning relaxing holiday.
by A verified traveler
Posted 2 Dec 2023
by A verified traveler
Posted 6 Jul 2022
Every thing in here were very good except the staffs. Very bad attitude from them! Never come back again!
Comment from Hotel Management
26 Jul 2022 by Hiep Le, Hotel Management
Dear Thanh Tung,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.
We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Hiep Le
Quality Manager
by A verified traveler
Posted 12 May 2022 on Hotels
Comment from Hotel Management
8 Jun 2022 by Hiep Le, Hotel Management
Dear Mr/Ms. Lam,
Thank you for taking the time to tell us about your experiences at Hoiana Hotel & Suites, especially with a kind compliment for the team which will be passed down.
Your feedback is extremely valuable to us. We will use feedback, such as yours, to continuously make changes to our service and improve our guest experience.
We hope to see you again very soon in the future.
Sincerely,
Hiep Le
Quality Manager
by A verified traveler
Posted 15 Aug 2024
good
Comment from Hotel Management
18 Sep 2024 by Hiep Le, Hotel Management
Dear NAOHIRO,Thank you for the great review of Hoiana Hotel & Suites!We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hiep LeQuality Manager
by A verified traveler
Posted 24 Jul 2024 on Hotels
Comment from Hotel Management
18 Sep 2024 by Hiep Le, Hotel Management
Dear MINSEOK,Thank you for the great review of Hoiana Hotel & Suites!We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hiep LeQuality Manager
by A verified traveler
Posted 27 Jun 2024
by A verified traveler
Posted 21 Jun 2024
by A verified traveler
Posted 8 Jun 2024
