Ratings based on 976 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
It was fine
by A verified traveler
Posted 1 Nov 2024
Good breakfast
Comment from Hotel Management
8 Nov 2024 by Christina Timm Front Office Manager, Hotel Management
Dear Jia Shu,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had such a wonderful experience with us. It was our pleasure to have you as our guest, and we hope to welcome you back again soon for another great stay!
by A verified traveler
Posted 1 Sep 2024
Great Front Desk friendly Very Helpful Young Women
Comment from Hotel Management
12 Sep 2024 by Christina Timm Front Office Manager, Hotel Management
Dear Zurich,Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our front desk team. We take great pride in our staff and are delighted that their friendly and helpful service made a difference during your stay.We look forward to welcoming you back on your next visit!Best regards,
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
17 Sep 2024 by Christina Timm Front Office Manager, Hotel Management
Liebe Lisa,Vielen Dank für Ihre Bewertung und Ihr ehrliches Feedback. Es tut uns leid, dass Ihr Aufenthalt nur teilweise Ihren Erwartungen entsprochen hat. Wir würden gerne erfahren, was wir verbessern können, um Ihren nächsten Besuch angenehmer zu gestalten.Wir hoffen, Sie dennoch bald wieder bei uns begrüßen zu dürfen!
by A verified traveler
Not clean according to standards
Posted 19 Aug 2024 on HotelsNot satisfied.
Comment from Hotel Management
22 Aug 2024 by Christina Timm Front Office Manager, Hotel Management
Dear Alireza,I’m sorry to hear that you were not satisfied with the cleanliness during your stay. This is certainly not the standard we strive to maintain.We take your feedback seriously and will address this issue with our team to ensure improvements are made. Please feel free to always contact us during your stay.Best regards,
by A verified traveler
Posted 4 Aug 2024
Comment from Hotel Management
26 Aug 2024 by Christina Timm, Front Office Manager, Hotel Management
Liebe Grid,Vielen Dank für Ihre wunderbare Bewertung! Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben. Ihre Zufriedenheit ist unser größtes Lob. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,
by A verified traveler from Yiwu
Posted 1 Aug 2024
It’s good
Comment from Hotel Management
13 Aug 2024 by Christina Timm Front Office Manager, Hotel Management
Dear Abdinasir,Thank you so much for your outstanding review! We are thrilled to hear that you had a fantastic experience with us and that everything met your expectations.Thank you for choosing our hotel and for taking the time to share your experience. We look forward to welcoming you back for another excellent stay in the future.Best regards,
by A verified traveler
Posted 22 Jul 2024 on Hotels
Comment from Hotel Management
24 Jul 2024 by Christina Timm, Front Office Manager, Hotel Management
Dear Helen,Thank you so much for your fantastic review and perfect score! We are thrilled to hear that you had an exceptional stay with us.Your positive feedback is greatly appreciated and serves as a wonderful motivation for our entire team. We are delighted to know that we met your expectations in every aspect of your visit.We look forward to welcoming you back to our hotel in the future and providing you with another outstanding experience.
by A verified traveler
Posted 21 Jul 2024
Have stayed many times, and it has always been excellent.
Comment from Hotel Management
22 Jul 2024 by Christina Timm Front Office Manager, Hotel Management
Dear John,Thank you for your continued loyalty and for sharing your positive feedback!We are thrilled to hear that you have consistently had an excellent experience with us. Your satisfaction is our greatest reward, and we truly appreciate your kind words.We look forward to welcoming you back for many more stays in the future.Best regards,
by A verified traveler
Posted 20 Jul 2024
All good
Comment from Hotel Management
22 Jul 2024 by Christina Timm Front Office Manager, Hotel Management
Dear Jeremy,Thank you for the nice rating!We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it's wonderful to know we met your expectations.We look forward to welcoming you back in the future!Best regards,
