Ratings based on 984 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
I booked 4 rooms.
I got 4 mails to check-in online.
But the mail does not mention which poeple or reference it is.
Online checking-in is not possible that way.
Comment from Hotel Management
10 Dec 2024 by Deputy Manager, Hotel Management
Dear Danny,Thank you for your feedback. We apologize for the confusion caused by the online check-in process. It sounds frustrating to receive multiple emails without clear references. We will work on improving our communication to make the process smoother. In the meantime, please contact our front office team for assistance with your check-in. We appreciate your understanding and patience. Kind regards,
by A verified traveler
Posted 30 Sep 2024
Excellent hotel. Really friendly staff, and right next door to the U Bahn for ease in getting around the city
Comment from Hotel Management
1 Oct 2024 by Deputy Manager, Hotel Management
Dear Rob,thank you very much for your positive review after staying with us!Good to hear that you enjoyed your stay with us.We hope we will see you again. Kind regards,
by A verified traveler from Janzour
Posted 16 Sep 2024
Good
by A verified traveler
Posted 3 Sep 2024
I like that there was a park behind the hotel that had a ~1km flat loop around a pond, with plenty of tree shade, for my morning run! Also, there is a U-bahn (subway) stop next to the hotel. Only downside was limited dining options within a short walk.
Comment from Hotel Management
12 Sep 2024 by Deputy Manager, Hotel Management
Dear Jaselyn,thank you very much for your positive review after staying with us! Good to hear that you enjoyed your stay with us.We hope we will see you again. Kind regards,
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Deputy Manager, Hotel Management
Dear Marco,thanks for staying with us at the NH Düsseldorf-City.It is a pleasure for us to see your great rating.We are all really happy to made your stay at Düsseldorf a memorable one.I hope we will see you again.Best regards.
by A verified traveler
Posted 6 Aug 2024
Loved our stay at NH Dusseldorf City. The hotel is perfectly located for walking or using public transport to get into the city centre. Breakfast was delicious and there were plenty of options. Staff were really friendly and our room was ready early which was a bonus! Our only issues were our shower was very weak, and the mini fridge wasn’t cold, but other than that we had a perfect stay and would definitely stay again when returning to Dusseldorf.
Comment from Hotel Management
13 Aug 2024 by Tim Börgermann, Hotel Management
Dear Guest, Thank you for taking the time to write a review about your stay at our hotel. Your feedback is very important for us to improve our service. We will pass your comment on to our colleagues. Kind regards, Tim Börgermann
by A verified traveler
Very average
Posted 4 Aug 2024 on HotelsThe television did not work nor the refrigerator. The bathroom sink drained slowly. Most staff seemed to dislike "foreigners". The only kind person there was a black lady who was cleaning the rooms. She was very considerate and helpful. Kal from the restaurant thought he needed to tell me that the bar didn't open until 10:30am when I was waiting for a coffee there. Talk about presumptive!
Comment from Hotel Management
13 Aug 2024 by Tim Börgermann, Hotel Management
Dear Charles, thank you for taking the time to write a review concerning your stay in our Hotel. Your feedback is very important for us to improve our service. We will give your comment to our colleagues. Once again thank you for your review. I would like to sincerely apologize to you for the inconvenience caused. Kind regards Tim Börgermann General Manager
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
26 Aug 2024 by Deputy Manager, Hotel Management
Dear Luis,thank you very much for your positive review after staying with us!Good to hear that you enjoyed your stay with us.We hope we will see you again. Kind regards
by A verified traveler
Posted 26 Jul 2024
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Comment from Hotel Management
13 Aug 2024 by Tim Börgermann, Hotel Management
Dear Guest, Thank you for taking the time to write a review about your stay at our hotel. Your feedback is very important for us to improve our service. We will pass your comment on to our colleagues. Kind regards, Tim Börgermann
by A verified traveler
Posted 26 Jul 2024 on Hotels
Frühstück zu teuer - dann geht man einfach gegenüber zu Kamps
Comment from Hotel Management
13 Aug 2024 by Tim Börgermann, Hotel Management
Lieber Gast, herzlichen Dank für Ihre positive Bewertung nach Ihrem Aufenthalt bei uns! Schön, dass es Ihnen bei uns gefallen hat. Bis zum nächsten Mal mit besten Grüßen, Tim Börgermann General Manager
