Ratings based on 765 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Aug 2024
Very clean.
Comment from Hotel Management
3 Sep 2024 by Laura Kamperhoff, Hotel Management
Dear Tomomi,Thank you for your review and for being our guest.We are very happy about the high score and that you emphasize the cleanliness in our hotel.All in all, we hope you had a good time in our hotel and in Düsseldorf and that we will meet again.Until then, we remain with kind regards, Laura Kamperhoff, Guest Service Manager
by A verified traveler
Posted 24 Jul 2024
We cannot say enough good things about this hotel, it was a perfect location to get wherever we needed to go. But our favorite was the scrambled eggs during breakfast. We're not sure what they do to the, but they were delicious! Great staff, super helpful, and the rooms were very comfy, exactly what we expect from Meliá hotels.
Comment from Hotel Management
6 Aug 2024 by Laura Kamperhoff, Hotel Management
Dear Tanya,Thank you for writing us a review and for being our guest.We are pleased to have convinced you of our location and that you emphasize positively that you came everywhere.It is also nice to hear that you were satisfied with the facilities and the size of your room.We are all the more pleased that you liked our scrambled eggs so much and the kitchen would like to thank you.Perhaps it was the little pinch of love that the chef put into it that made it taste soooo good. :)Thank you also for praising our staff, who go out of their way every day to please our guests.Hopefully we will be able to welcome you again soon. We would be very pleased.We wish you all the best, Laura Kamperhoff, Guest Service Manager
by A verified traveler
Posted 22 Jul 2024
Lovely
Comment from Hotel Management
6 Aug 2024 by Laura Kamperhoff, Hotel Management
Dear KevinThank you very much for being our guest.We are pleased to have received the highest score in one word and thank you for it.Hopefully we will be able to welcome you to our hotel again.All the best for you,Laura Kamperhoff, Guest Service Manager
by A verified traveler from Malaga
Posted 11 Jul 2024
by A verified traveler
Posted 7 Jul 2024
Clean, modern ok for price
Comment from Hotel Management
8 Jul 2024 by Laura Kamperhoff, Hotel Management
Dear Darren,We would like to thank you for your review and for being our guest.It is good to know that we were able to convince you of our cleanliness and that you think our price-performance ratio is good.We hope we can welcome you again soon and remain with best regards from Düsseldorf, Laura Kamperhoff, Guest Service Manager
by A verified traveler
Posted 26 Jun 2024
Location is walkable to the old town and tourist attractions.
Comment from Hotel Management
27 Jun 2024 by Laura Kamperhoff, Hotel Management
Dear Pauline,Thank you for staying with us and giving us a good review.We are pleased that you liked our location and that it suits you.Hopefully you will come back to us on your next visit to Düsseldorf. With kind regards, Laura Kamperhoff, Guest Service Manager
by A verified traveler
Posted 25 Jun 2024
by A verified traveler
Posted 25 Jun 2024 on Hotels
by A verified traveler
Posted 22 Jun 2024
Very good location, close to main transits and city center. With a nice park right across from the hotel.
Comment from Hotel Management
25 Jun 2024 by Laura Kamperhoff, Hotel Management
Dear Lyubov,Thank you very much for your kind review and for visiting us a guest.We are pleased that you liked our location opposite the Hofgarten and within walking distance of the sights.We look forward to welcoming you again as soon as possible.With best regards, Laura Kamperhoff, Guest Service Manager
by A verified traveler
Posted 19 Jun 2024 on Hotels
Imagine paying for a suite and getting a regular room instead. The hotel downgraded my room for the first night and refused to compensate me. They said they couldn't refund the difference, but after I insisted, they finally refunded a small amount. During my attempts to resolve the issue, one of their representatives was extremely rude.
Comment from Hotel Management
25 Jun 2024 by Laura Kamperhoff, Hotel Management
Dear guest,Thank you for choosing us as your hotel to stay in.Due to a system error, your booked category was unfortunately no longer available for one night.We apologize for this and we hope you enjoyed your little attention in your room.According to our reception department, the move was carried out without any problems. We are very sorry if this is not confirmed by you and the employee did not meet your expectations. This will be discussed again, as every guest must be treated courteously.We very much regret all these inconveniences and would be happy to accommodate you during another stay. Please send us an email before your next booking so that we can return the favor. You are welcome to address it to me.We hope you have returned home safely and would be delighted to welcome you again.With kind regards, Laura Kamperhoff, Guest Service Manager
