Ratings based on 976 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
15 mins. walk from Düsseldorf Hbf but 10 mins. walk from Alstadt. Few restaurants available around the hotel, so you'd better go to Alstadt. Only negative point was that desk light was broken and I asked receptionist to change light bulb, which has never occurred during my stay.
Comment from Hotel Management
13 Nov 2024 by IH, Hotel Management
Dear Hiroki,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. However we are sorry, that the broken light bulb was not changed during your stay. Something like this should not happen.Hopefully you had a pleasant journey back home and we look forward to welcome you in our hotel again.Best regards,Iris HeinhausAsst. to the General Manager
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
6 Nov 2024 by IH, Hotel Management
Lieber Thomas Adam,Vielen Dank für die tolle Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen GrüßenIris HeinhausAsst. to the General Manager
by A verified traveler
Posted 13 Oct 2024
Breakfast was excellent
Comment from Hotel Management
14 Oct 2024 by IH, Hotel Management
Dear Kevin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Iris HeinhausAsst. to the General Manager
by A verified traveler
Posted 3 Oct 2024
Y
Comment from Hotel Management
8 Oct 2024 by D.Huben, Hotel Management
Dear joseph,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dominik Huben - Rooms Division Manager -
by A verified traveler
Posted 4 Sep 2024
Clean
Comment from Hotel Management
12 Sep 2024 by IH, Hotel Management
Dear Isaaf,Thank you very much for taking the time to evaluate your stay at Leonardo Royal Düsseldorf Königsallee.Hopefully you had a pleasant journey back home and we look forward to welcome you in our hotel again.Best regards,Iris HeinhausAsst. to the General Manager
by A verified traveler
Posted 31 Jul 2024
Great Hotel close to everything but still very safe and chill.
Comment from Hotel Management
1 Aug 2024 by IH, Hotel Management
Dear Ilan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Iris HeinhausAsst. to the General Manager
by A verified traveler
Posted 26 Jul 2024 on Hotels
Well located for a city trip but poor price quality.
Comment from Hotel Management
30 Jul 2024 by IH, Hotel Management
Dear Sven,Thank you very much for taking the time to evaluate your stay at Leonardo Royal Düsseldorf Königsallee.We are sorry that we could not convince you in all areas. Hopefully you had a pleasant journey back home and we look forward to welcome you in our hotel again.Best regards,Iris HeinhausAsst. to the General Manager
by A verified traveler
Posted 25 Jul 2024
Nice and convenient
Comment from Hotel Management
26 Jul 2024 by IH, Hotel Management
Dear Stuart,Thank you very much for taking the time to evaluate your stay at Leonardo Royal Düsseldorf Königsallee.Hopefully you had a pleasant journey back home and we look forward to welcome you in our hotel again.Best regards,Iris HeinhausAsst. to the General Manager
by A verified traveler
Posted 22 Jul 2024
Central location, lots of transport links. Bed comfy and room big. Some communal areas dated and tired looking. Bathroom fine but products basic and towels basic. Breakfast good quality and lots of choice. Only issues : Room wasn’t cleaned one day despite requesting and took several attempts to get someone to come to room and unlock the safe which had been left locked by previous occupant. Good value and would stay here again
Comment from Hotel Management
24 Jul 2024 by IH, Hotel Management
Dear David,Thank you very much for taking the time to evaluate your stay at Leonardo Royal Düsseldorf Königsallee.The comments of our guests are very important for us. We discuss them in regular meetings to find out our strong points and our short comings. We really regret the problems with cleaning the room and the locked safe and would like to sincerely apologize for the inconvenience caused to you. Hopefully you had a pleasant journey back home and we look forward to welcome you in our hotel again.Best regards,Iris HeinhausAsst. to the General Manager
by A verified traveler
Posted 18 Jul 2024 on Hotels
Comment from Hotel Management
24 Jul 2024 by IH, Hotel Management
Lieber Christopher,Vielen Dank für die tolle Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen GrüßenIris HeinhausAsst. to the General Manager
