Ratings based on 60 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jul 2024
Tiny rooms, no AC, in a super shifty part of town. Rooms look nothing like the images, hotel rating must have been bought as it wasn't earned. We took one look and booked another hotel, couldn't get a refund even though we booked 3 days and used 30 minutes.
Comment from Hotel Management
29 Jul 2024 by Management / Hotel Wurms, Hotel Management
This rating is absolutely unjustified and reflects in no way the performance of the hotel.This guest has booked a non-refundable rate and called the hotel prior to arrival to ask for a free cancellation as his plans had changed and he had to take an earlier returning flight. The hotel refused to cancel free of charge ( according to the booking conditions), which led the guest then to threaten the hotel with a bad review. By the time the guest left the hotel, we had ordered a cab to the airport for him, which makes his story “had to book another hotel” just absolutely ridiculous. In addition, the guest also lied about everything in his shameful review. The guest had the largest suite in the house with a separate bedroom and living room. Our hotel photos were taken in every room, which is why the pictures correspond exactly to what the rooms look like. In addition, only verified guests can submit a review via the booking portal, which is why it is not possible to “buy” reviews.We can only ask every future guest not to be irritated by such reviews, as our numerous positive reviews also show what a real guest experience can be expected in our hotel.As a precautionary measure, we would like to point out that we reserve the right to take legal action against this damaging defamation.Kind regards
by A verified traveler
Posted 22 Jul 2024
We only stayed one night, but staff was extremely friendly, was able to give us directions around, and very helpful. Hotel itself is small, but our room was spacious for 2 adults and 2 kids. Breakfast was nice and the location is great!
Comment from Hotel Management
22 Jul 2024 by Hotel Wurms, Hotel Management
Dear guest! Many thanks for your excellent feedback! We are glad that you enjoyed your stay and hope to see you again soon! Best regards
by A verified traveler
Posted 13 Jul 2024 on Hotels
Comment from Hotel Management
14 Jul 2024 by Hotel Wurms, Hotel Management
Dear guest! Many thanks for your excellent feedback! We are glad that you enjoyed your stay and hope to see you again soon! Best regards
by A verified traveler
A good choice throughout.
Posted 22 Jun 2024 on HotelsClean room. Single bed, a little tight and therefore not so comfortable, but nice scenic picture on wall above. Nice small compartments to put small possessions by your bedside. Also two chairs, sizeable windows which opened. A table to rest things on. A cupboard, a tv (which needed new batteries, but I still managed to operate it manually). Bathroom clean throughout, good shower, a few soaps, towels, small seat (useful), sink, a few mirrors. Has all the basics and is clean throughout. Helpful staff at the reception. Quite close to train station, roughly 5-10 minutes walk. Also close to Rewe and nearby corner shop.
Comment from Hotel Management
23 Jun 2024 by Hotel Wurms, Hotel Management
Dear guest! Thank you for the great review of our hotel! We are glad, that you enjoyed your stay and hope to see you again very soon. Sincerely
by A verified traveler
Hotel Wurms
Posted 22 Jun 2024 on HotelsThe hotel was as advertised, good location close to the main train station and about 20 minute walk to the old town
The rooms were clean but there was an underlying smoke smell. Shower worked well
The staff were were very helpful and friendly
Two things that could be improved were the towels which seemed like they were 50 years old and the pillows were terrible
There is no air conditioning as advertised, so when hot the only option is to open the window
Overall, as advertised but in need of some updating
Comment from Hotel Management
22 Jun 2024 by Hotel Wurms, Hotel Management
Thank you for your review, which unfortunately leaves us very disappointed. You describe many things that you liked very much and if you had told us during your stay that you did not like the pillows or towels, we would certainly have found a solution. If you are more interested in comfort, we would perhaps recommend our newly renovated "Comfort" category for your next booking. You have booked the cheapest "Standard" category, which has not yet been renovated.All in all, we find your overall score very harsh and would like to convince you more of us next time.
by A verified traveler
Posted 6 Jun 2024
Friendly family ran hotel. Great location and helpful hosts
Comment from Hotel Management
7 Jun 2024 by Hotel Wurms, Hotel Management
Dear guest! Many thanks for your excellent feedback! We are glad that you enjoyed your stay and hope to see you again soon! Best regards
by A verified traveler
Great price for the location and comfort.
Posted 28 Jan 2024 on HotelsThank you for a very comfortable stay. The staff were very friendly and the room comfortable and quiet. Good location, about 20min walk to the River Rhein.
Comment from Hotel Management
31 Jan 2024 by Hotel Wurms, Hotel Management
Dear guest! Many thanks for your excellent feedback! We are glad that you enjoyed your stay and hope to see you again soon! Best regards
by A verified traveler
Posted 20 Jan 2024 on Hotels
Comment from Hotel Management
20 Jan 2024 by Hotel Wurms, Hotel Management
Dear guest! Many thanks for your excellent feedback! We are glad that you enjoyed your stay and hope to see you again soon! Best regards
by A verified traveler
Posted 8 Nov 2023 on Hotels
Really lovely stay. The room was small, but super cosy. Honestly didn't feel like I needed anything bigger. The staff were extremely lovely and very accommodating. They looked after my luggage afsfter I checked out in the morning until I returned in the afternoon. They even allowed me to use the bathroom and guest area to freshen up before catching my train in the afternoon. Absolutely recommend a stay here for those last minute trips.
Comment from Hotel Management
8 Nov 2023 by Hotel Wurms, Hotel Management
Dear guest! Many thanks for your excellent feedback! We are glad that you enjoyed your stay and hope to see you again soon! Best regards
by A verified traveler
Posted 30 Sep 2023 on Hotels
Comment from Hotel Management
3 Oct 2023 by Hotel Wurms, Hotel Management
Dear guest! Many thanks for your excellent feedback! We are glad that you enjoyed your stay and hope to see you again soon! Best regards
