Ratings based on 963 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by DeliaSeng, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve our service.I would welcome the opportunity to discuss your rating in more detail, if you wish to afford me this opportunity, please feel free to contact us by email.Kind regardsClayton Hotel Düsseldorf
by A verified traveler
Posted 1 Dec 2024
Nice contemporary hotel with good space. Description on Expedia led us to believe that there was hotel parking and EV charger. However the parking is under the hotel and is not part of the hotel. Also only 2 chargers that were very expensive. The hotel has an arrangement with another parking garage 500 meters away that is less expensive, but no chargers at all. Only other chargers are on street.
Comment from Hotel Management
2 Dec 2024 by DeliaSeng, Hotel Management
Dear Guest,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments about our contemporary hotel and spacious accommodations.We sincerely apologize for any confusion caused by the description on Expedia regarding our parking facilities and EV chargers. We understand how important these amenities are, especially for guests traveling with electric vehicles. While we do have an arrangement with a nearby garage that offers more affordable parking options, we acknowledge that it does not include charging stations.Your insights will help us improve our communication about these services in the future. Thank you again for bringing this to our attention, and we hope to welcome you back soon under clearer circumstances.Best regards,Clayton Hotel Düsseldorf
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
16 Nov 2024 by DeliaSeng, Hotel Management
Dear guestThank you for sharing a review of your experience. Our team here at The Clayton Hotel Dusseldorf is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.We hope you’ll visit us again soon.With Kind RegardsClayton Hotel Düsseldorf
by A verified traveler
Posted 6 Oct 2024
The area was convenient and close to the train station however a bit noisy late.
Comment from Hotel Management
8 Oct 2024 by DeliaSeng, Hotel Management
Dear guest, Thank you for your feedback! We're glad to hear that you found our location convenient and close to the train station. We appreciate your note about the noise; we’re always looking for ways to enhance our guests' experience. If you decide to stay with us again, please let us know if there's anything we can do to make your stay more comfortable. Safe travels!Kind regardsClayton Hotel Düsseldorf
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
30 Sep 2024 by DeliaSeng, Hotel Management
Dear GuestThank you for leaving us with this 5-star review!We hope to have the pleasure of welcoming you back again soon.Best regards,Clayton Hotel Düsseldorf
by A verified traveler
Great, large hotel in central Dusseldorf
Posted 20 Sep 2024 on HotelsThe hotel is well appointed with a seperate drive in entrance. There are a LOT of rooms here, but all are large for a city centre hotel. Well decorated, comfy bed and modern bathroom.
Only minor point is that the lift is a little complicated to operate. You'll see what I mean. And all the TV stations were in German, no other languages available.
There was a bit of a queue at check in but the staff dealt with it well. A big smile on the guy at check out so very friendly.
I would recommend this hotel.
Comment from Hotel Management
30 Sep 2024 by DeliaSeng, Hotel Management
Dear guest, Thank you for your thoughtful review! We're delighted to hear that you enjoyed our spacious rooms, comfortable beds, and modern amenities. We appreciate your feedback regarding the lift operation and TV station options; we’ll look into these matters to enhance our guests' experience. It's great to know that our team handled the check-in queue efficiently and left a positive impression during checkout. Thank you for recommending us—we hope to welcome you back soon!Kind regardsClayton Hotel Düsseldorf
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
30 Sep 2024 by DeliaSeng, Hotel Management
Dear Guest, Thank you for taking the time to pass on your feedback in relation to your recent visit at our hotel.I would welcome the opportunity to discuss your rating in more detail, if you wish to afford me this opportunity, please feel free to contact us directly.Kind regards Clayton Hotel Düsseldorf
by A verified traveler
Nice location, just needed upkeep
Posted 17 Sep 2024 on HotelsOur stay was overall ok. Easy walk to the train, food, shopping and the old town. We stayed a week. The pool was out of service the first 4, and the workout equipment was out of service. Once the pool was open, it was too cold for us to swim in. Bummer, because we really wanted to have a gym, spa and pool to relax in. My partner got a facial and had a mild breakout. It wasn’t worth the rate because those important amenities we booked the hotel for, weren’t working. But the stay in the city was cool.
Comment from Hotel Management
12 Oct 2024 by DeliaSeng, Hotel Management
Dear guest, Thank you for your feedback! We're glad you enjoyed our convenient location near the train, dining, and shopping options in the city. However, we sincerely apologize for the inconvenience caused by the pool and workout equipment being out of service during your stay. We understand how important these amenities are for relaxation and regret that they did not meet your expectations.We also appreciate your comments regarding the spa treatment; we'll address this with our team to ensure better experiences in the future. Your insights are valuable as we strive to improve our services.Thank you again for sharing your thoughts, and we hope you'll consider staying with us again under better circumstances!Kind regardsClayton Hotel Düsseldorf
by A verified traveler
Posted 17 Sep 2024 on Hotels
by A verified traveler
Posted 16 Sep 2024 on Hotels
Comment from Hotel Management
17 Sep 2024 by DeliaSeng, Hotel Management
Dear guestThank you for sharing a review of your experience. Our team here at The Clayton Hotel Dusseldorf is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.We hope you’ll visit us again soon.With Kind RegardsClayton Hotel Düsseldorf
