Ratings based on 56 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
by A verified traveler
Posted 27 Nov 2024
Ok
Comment from Hotel Management
28 Nov 2024 by Rustam, Hotel Management
Dear Mr. Hamed,Greetings of the day!Thank you so much for taking the time to complete our survey, could you tell us about your experience in our hotel?Thank you for your choosing our hotel.Best regards,Rustam,Front Office Mananager
by A verified traveler
Posted 19 Nov 2024
All the staff are very friendly and location is perfect
Comment from Hotel Management
19 Nov 2024 by RUstam, Hotel Management
Dear Mr. Charles,Thank you so much for taking the time to complete our survey. We are trilled to hear that you enjoyed your stay with us.I will forward to great feedback to entire staff.Hope see you next time in the future.Thank you so much for choosing our hotel!Best regards,RustamFront Office Manager
by A verified traveler
Posted 19 Nov 2024
All the staff are very friendly and helpful and location is great
Comment from Hotel Management
19 Nov 2024 by Rustam, Hotel Management
Dear Mr. Charles,Thank you so much for taking the time to complete our survey. We are trilled to hear that you enjoyed your stay with us.I will forward to great feedback to entire staff.Hope see you next time in the future.Thank you so much for choosing our hotel!Best regards,RustamFront Office Manager
by A verified traveler
Posted 19 Nov 2024
All the staff are very friendly. And location is perfect in the most central part of Dushanbe
Comment from Hotel Management
19 Nov 2024 by Rustam, Hotel Management
Dear Mr. Charles,Thank you so much for taking the time to complete our survey. We are trilled to hear that you enjoyed your stay with us.I will forward to great feedback to entire staff.Hope see you next time in the future.Thank you so much for choosing our hotel!Best regards,RustamFront Office Manager
by A verified traveler
Posted 16 Nov 2024
We enjoyed the wonderful free breakfast and the ability to dine in the hotel for dinner. We were located close to all the things we wished to see and were within walking distance. The employees were particularly helpful and pleasant.
Comment from Hotel Management
18 Nov 2024 by Rustam, Hotel Management
Dear Mr. Ruth,Thank you so much for taking the time to complete our survey.We are trilled to hear that you enjoyed with our wonderful breakfast and you had a nice experience with our staff. I will pass your wonderful feedback to entire the staff.Hope see you next time.Thank you so much for choosing Serena Hotel.Warm regards,Rustam,Front Office Manager
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Rustam, Hotel Management
Dear Christopher,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Serena Dushanbe!All The Best,Rustum YusupovFront Office Managerrustam.yusupov@serena.com.tj
by A verified traveler from Ras Al Khaimah
Posted 16 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Rustam, Hotel Management
Dear Mr. Damir,Thank you so much for taking the time to leave us a wonderful score. We are thrilled to hear that you enjoyed your stay with us. I will pass your a wonderful feedback to our entire of our staff. Please let me know for the future coming, I will be more than happy to assist you. Thank you so much for choosing our hotel. Best regards, Rustam Front Office Manager
by A verified traveler
Posted 15 Sep 2024
The hotel was terrible. The staffs were very unprofessional.
by A verified traveler from Chicago
Posted 20 Aug 2024
Great hotel, high standard. Recommended
Comment from Hotel Management
21 Aug 2024 by Rustam, Hotel Management
Dear Nahman,Thank you so much for your kind words!We are thrilled to hear that you had a great experience and found our hotel to be of high standard. Your recommendation means a lot to us.We strive to provide the best possible service and accommodation, and it's wonderful to know we met your expectations. We hope to welcome you back soon!Best regards,RustamFront Office Manager
