Ratings based on 64 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Good location at good price.
Comment from Hotel Management
9 Dec 2024 by Rustam, Hotel Management
Dear Thor,Thank you so much for taking the time to complete our survey. Noticed a bit lower score and could you please give us more details about your stay that we can work on it.Best regards,Rustam,Front Office Manager
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Rustam, Hotel Management
Dear Emily,Thank you so much for taking the time to complete our survey. We are trilled to hear that you enjoyed your stay with us.Thank you so much for choosing our hotel!Warm regards,RustamFront Office Manager,
by A verified traveler
Posted 27 Nov 2024
Ok
Comment from Hotel Management
28 Nov 2024 by Rustam, Hotel Management
Dear Mr. Hamed,Greetings of the day!Thank you so much for taking the time to complete our survey, could you tell us about your experience in our hotel?Thank you for your choosing our hotel.Best regards,Rustam,Front Office Mananager
by A verified traveler
Posted 19 Nov 2024
All the staff are very friendly and location is perfect
Comment from Hotel Management
19 Nov 2024 by RUstam, Hotel Management
Dear Mr. Charles,Thank you so much for taking the time to complete our survey. We are trilled to hear that you enjoyed your stay with us.I will forward to great feedback to entire staff.Hope see you next time in the future.Thank you so much for choosing our hotel!Best regards,RustamFront Office Manager
by A verified traveler
Posted 19 Nov 2024
All the staff are very friendly and helpful and location is great
Comment from Hotel Management
19 Nov 2024 by Rustam, Hotel Management
Dear Mr. Charles,Thank you so much for taking the time to complete our survey. We are trilled to hear that you enjoyed your stay with us.I will forward to great feedback to entire staff.Hope see you next time in the future.Thank you so much for choosing our hotel!Best regards,RustamFront Office Manager
by A verified traveler
Posted 19 Nov 2024
All the staff are very friendly. And location is perfect in the most central part of Dushanbe
Comment from Hotel Management
19 Nov 2024 by Rustam, Hotel Management
Dear Mr. Charles,Thank you so much for taking the time to complete our survey. We are trilled to hear that you enjoyed your stay with us.I will forward to great feedback to entire staff.Hope see you next time in the future.Thank you so much for choosing our hotel!Best regards,RustamFront Office Manager
by A verified traveler
Posted 16 Nov 2024
We enjoyed the wonderful free breakfast and the ability to dine in the hotel for dinner. We were located close to all the things we wished to see and were within walking distance. The employees were particularly helpful and pleasant.
Comment from Hotel Management
18 Nov 2024 by Rustam, Hotel Management
Dear Mr. Ruth,Thank you so much for taking the time to complete our survey.We are trilled to hear that you enjoyed with our wonderful breakfast and you had a nice experience with our staff. I will pass your wonderful feedback to entire the staff.Hope see you next time.Thank you so much for choosing Serena Hotel.Warm regards,Rustam,Front Office Manager
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Rustam, Hotel Management
Dear Christopher,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Serena Dushanbe!All The Best,Rustum YusupovFront Office Managerrustam.yusupov@serena.com.tj
by A verified traveler from Ras Al Khaimah
Posted 16 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Rustam, Hotel Management
Dear Mr. Damir,Thank you so much for taking the time to leave us a wonderful score. We are thrilled to hear that you enjoyed your stay with us. I will pass your a wonderful feedback to our entire of our staff. Please let me know for the future coming, I will be more than happy to assist you. Thank you so much for choosing our hotel. Best regards, Rustam Front Office Manager
by A verified traveler
Posted 16 Sep 2024 on Hotels
Comment from Hotel Management
16 Sep 2024 by Rustam, Hotel Management
Dear Peter,Thank you so much for taking the time to leave us your feedback. We are thrilled to hear that you enjoyed your stay with us. I will pass it to entire of the team.Hope we will see in the future and please let me know for future booking to make your stay more happier.Thank you so much for choosing our hotel!Best regards,RustamFront Office Manager