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SureStay Plus Hotel by Best Western Durham Medical Center

2.5 star property
Hotel in Durham with free breakfast and a fitness center

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for SureStay Plus Hotel by Best Western Durham Medical Center

Exterior
Pillowtop beds, desk, laptop workspace, blackout drapes
Free daily full breakfast
Lobby
Combined shower/tub, free toiletries, hair dryer, towels

Reviews

5.8 out of 10

Popular amenities

  • Parking available
    Parking available
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Housekeeping
    Housekeeping
  • Pet friendly
    Pet friendly
  • Air conditioning
    Air conditioning
The price is P 4,132
Price available on 11/11/2024
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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Full-sized refrigerator/freezer
HDTV
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Full-sized refrigerator/freezer
HDTV
Renovated in 2022
Sofa bed
Blackout drapes/curtains
Pillowtop bed
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Highlights

Air conditioning
Full-sized refrigerator/freezer
HDTV
Renovated in 2022
Sofa bed
Blackout drapes/curtains
Pillowtop bed
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Full-sized refrigerator/freezer
HDTV
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Full-sized refrigerator/freezer
HDTV
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Highlights

Air conditioning
Full-sized refrigerator/freezer
HDTV
Renovated in 2022
Sofa bed
Blackout drapes/curtains
Pillowtop bed
Private bathroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Full-sized refrigerator/freezer
HDTV
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Highlights

Air conditioning
Full-sized refrigerator/freezer
HDTV
Renovated in 2022
Sofa bed
Blackout drapes/curtains
Pillowtop bed
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
3710 Hillsborough Rd, Durham, NC, 27705-2906

What's nearby

  • Duke University Hospital - 4 min drive
  • Cameron Indoor Stadium - 6 min drive
  • Duke University - 6 min drive
  • Duke University Chapel - 7 min drive
  • Durham Performing Arts Center - 7 min drive

Getting around

  • Durham Station - 7 min drive
  • Raleigh-Durham International Airport (RDU) - 23 min drive

Restaurants

  • ‪Chick-fil-A - ‬16 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Cookout - ‬4 min walk
  • ‪Bojangles' Famous Chicken 'n Biscuits - ‬8 min walk
  • ‪Biscuitville - ‬3 min drive

About this property

SureStay Plus Hotel by Best Western Durham Medical Center

Hotel rejuvenated in 2022 and located near Duke University
You can look forward to free full breakfast, laundry facilities, and a gym at SureStay Plus Hotel by Best Western Durham Medical Center. Free WiFi in public areas, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and a business center are available to all guests.
You'll also enjoy perks such as:
  • Free self parking
  • Express check-out, an elevator, and a 24-hour front desk
  • A TV in the lobby, 1 meeting room, and laundry services
  • Guest reviews give top marks for the helpful staff
Room features
All 114 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like desk chairs and WiFi.
Extra amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch HDTVs with premium channels
  • Full-sized refrigerators/freezers, microwaves, and coffee/tea makers

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 480 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1989
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities will be closed during August, September, October, November, December, and January:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per day, plus a deposit of USD 25 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 80 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Quality Durham
Quality Inn Durham
Baymont Inn Durham Hotel
Baymont Inn Durham
Quality Inn Suites
Durham Medical Park Inn Suites
Quality Inn Suites Medical Park
SureStay Plus Hotel by Best Western Durham Medical Center Hotel
SureStay Plus Hotel by Best Western Durham Medical Center Durham

Frequently asked questions

Is SureStay Plus Hotel by Best Western Durham Medical Center pet-friendly?

Yes, SureStay Plus Hotel by Best Western Durham Medical Center allows dogs (limit 1 total) with a maximum weight of up to 80 lbs per pet. There's a deposit of USD 25 per stay and a fee of USD 15 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at SureStay Plus Hotel by Best Western Durham Medical Center?

As of Nov 1, 2024, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Durham Medical Center on Nov 11, 2024 start from P 4,132.34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at SureStay Plus Hotel by Best Western Durham Medical Center?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Durham Medical Center?

Check-in start time: 3 PM; Check-in end time: 2:00 AM. Late check-in is available during limited hours.

What time is check-out at SureStay Plus Hotel by Best Western Durham Medical Center?

Check-out is at 11 AM.

Where is SureStay Plus Hotel by Best Western Durham Medical Center located?

Situated in the historical district, this hotel is 1.5 mi (2.4 km) from Bennett Place and 2.5 mi (4.1 km) from Duke University. North Carolina Civil War Trail and Rhine Research Center Museum are also within 2 mi (3 km).

SureStay Plus Hotel by Best Western Durham Medical Center Reviews

Reviews

5.8
Rating 10 - Excellent. 127 out of 1004 reviews" "
Rating 8 - Good. 233 out of 1004 reviews" "
Rating 6 - Okay. 228 out of 1004 reviews" "
Rating 4 - Poor. 213 out of 1004 reviews" "
Rating 2 - Terrible. 203 out of 1004 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

MIN

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly.
Stayed 2 nights in Oct 2024

4/10 Poor

PierreLouis

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing likable
Stayed 4 nights in Oct 2024

4/10 Poor

Lee

Disliked: Amenities, property conditions & facilities
The hot water didn’t get hot in my room the first night. I figured I’d try again the next day and it still was barely warm. The front desk said they would let their manager know when they get here at 10:30. I also asked for a do not disturb sign yesterday and the front desk said, "they don't do that here, they do things differently" and they assured me no one would be in my room. The room next to me had a sign, however. I came back to my room Saturday and someone had been in it (I specifically requested that no one come while I'm there) The 3rd floor has smelled like marijuana since Friday. The elevator stopped working last night. I asked for assistance getting my luggage down the stairs when checking out since the elevator didn’t work and I was on the 3rd floor but the front desk apologized and said they couldn’t help.
Stayed 2 nights in Oct 2024

6/10 Okay

Kelsey

Liked: Staff & service
Disliked: Cleanliness
I stayed for two nights from out of state. I got to my room and it immediately smelled like someone just smoked a cigarette/green in the room. The gentlemen that worked that night/morning was soooo great. He went above and beyond. The second night i get back and the elevator was out but that was here nor there. I get up to my room on the 3rd floor and again the extreme smell of smoke. The next morning I pack up my stuff, head to the door of my room, and there was a roach alive on the floor. Then had to drag all my luggage down three flights of stairs. The stairs were unfortunately located in the back of the building and my vehicle in the front. The lady at the front informed me I could NOT go through the lobby to my vehicle that I had to walk around the entire building. It was an extreme inconvenience and a bit of a struggle to have to drag three large bags around 75-100yds. I could go in the lobby to get breakfast the second morning but so I guess it is a security thing. I don’t know.
Stayed 2 nights in Oct 2024

10/10 Excellent

Diana

Stayed 1 night in Sep 2024

2/10 Terrible

Aliyah

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Room door never open to enter
Stayed 1 night in Sep 2024

2/10 Terrible

ANITA

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS PROPERTY IS THE WORST. ROACH INFESTED AND RUDE DESK STAFF. AND THE BREAKFAST IS ALWAYS GONE BEFORE 8. THEY DO NOT REFILL. CHARGE $20.00 FOR BOOKING ONLINE. NOT A DEPOSIT YOU DONT GET BACK. PRICE GOES UP DAILY. SAM IS RUDE. YELLS OVERTALKS AND ROLLS HIS EYES AT THE GUEST. HE TOLD A GUEST TO JUST SHUT UP OR GET OUT. I WOULD NEVER RECOMMEND THIS PLACE TO NOONE. THE HEALTH DEPARTMENT NEEDS TO GET INVOLVED. ROACH AND SPIDER INFESTED.
Stayed 1 night in Sep 2024

8/10 Good

Erika

Liked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Eugene

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard set of room amenities plus breakfast no lobsters alas but omelette, sausage, biscuits, waffles, coffee 3 roasts x regular/decaf, juice. Kinda a start Beds are nice , 4 great pillows on a bed. Not sure about neighborhood but Entrances to floors require room key. Inside feels safe.
Stayed 1 night in Aug 2024

2/10 Terrible

Deborah

Traveled with group, Business traveler
Disliked: Cleanliness, amenities
When we first walked into the room -and everytime thereafter- we were hit with an overwhelming smell of stale smoke. Everytime the air conditoner kicked on all sorts of debris would blow out onto the floor and and both beds. It is supposed to be a no smoking facility yet everywhere there were cigarette butts on ledges, a dirty rolled up rag was left outside of our door for 2 days and there was something hanging off the wall in our room.
Stayed 2 nights in Jul 2024

8/10 Good

Kandace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and affordable
Stayed 3 nights in Jul 2024

10/10 Excellent

Ernesto

Stayed 7 nights in Jul 2024

6/10 Okay

Cicely

Stayed 4 nights in Jul 2024

2/10 Terrible

Cicely

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The dirty tub and toilet, roaches crawling around and gnats, floors disgusting.
Stayed 2 nights in Jul 2024

2/10 Terrible

Katlyn

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The room smelled like NAIR hair removal. It was a very strong scent. It was a horrible nights sleep. The pillows were clumpy and the hallways had to be 90 degrees. It was NOT worth $90.00 a night.
Stayed 1 night in Jul 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities
Rooms were nice
Stayed 1 night in Jul 2024

10/10 Excellent

Jamar

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
A
Stayed 7 nights in Jun 2024

10/10 Excellent

James

Stayed 1 night in Apr 2024

8/10 Good

Cody

Stayed 1 night in Jun 2024

8/10 Good

Herbert

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is old and creaky. The floors are suspect, the fridge doesnt work whatsoever, the television only gets two local channels and a few lower tier cable channels, completely uninteresting and non-entertaining.
Stayed 1 night in Jul 2024

6/10 Okay

Willie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

6/10 Okay

Willie

Traveled with family
Stayed 1 night in Jul 2024

6/10 Okay

percy

Traveled with family
I HAD TO GO TO MY SECOND CHOICE.
I MADE OTHER ARRANGEMENTS FOR MY FAMILY. 6/28
Stayed 2 nights in Jun 2024

10/10 Excellent

Ernesto

Stayed 3 nights in Jun 2024

6/10 Okay

victor

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The property was fine, I got to the hotel arter 4 hours driving after the las stop at around 10:55 pm, pass my id and card to make the check in and asked the hotel staff if I could use theirs restroom and he said that the lobby was already closed, I was walking from side to side while waiting for him, I asked him for a 1st floor and he assigned me a third floor room because he didn’t have any available, and I rushed to the elevator and third floor after entering the alley of rooms I discovered that he assigned me the fartest room in the floor, I am pretty sure there were several empty closer to the door, I had to run with my luggage and open the door and find out in the dark where the reatroom was and after that where the toilet was and when taking my cellphone to illuminate I started to pee on my self, I finished on the toilet but it could have been prevented if the guy wouldn’t have been so rigid about the close lobby, having in his hands my id and card what can I do to him
Stayed 2 nights in Jun 2024