Ratings based on 953 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jun 2024
The toilet seat has black dirt on the surface. It looks unsanitary. If this cannot be cleaned well, the seat should be replaced.
Comment from Hotel Management
25 Jun 2024 by General Manager, Hotel Management
Dear Victor,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 24 Jun 2024
Dirty, ceiling shows water damage, smelled terrible, toe nail clippings on carpet, stains, bed was damaged and had a large dip so it was difficult to sleep, marijuana smell throughout
Comment from Hotel Management
25 Jun 2024 by General Manager, Hotel Management
Dear Sandy,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 22 Jun 2024
I was very disappointed at check-in because I called months in advance and requested a first floor room with the refrigerator and when we got there with our 75-year-old Aunt the room was already booked so we had to go to second floor. Yes there’s an elevator, but it was much easier to have the first floor like we requested. Everything else was great. And I think they could offer a Continental breakfast that would’ve been nice
Comment from Hotel Management
23 Jun 2024 by General Manager, Hotel Management
Dear Cindy,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
by A verified traveler
Posted 22 Jun 2024
One particular front staff desk is very I don’t know. I think the word is unfriendly or I think that he’s the boss. He is not the boss. This is the one person that I had a problem with.
Comment from Hotel Management
22 Jun 2024 by General Manager, Hotel Management
Dear Iris,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager
by A verified traveler
Posted 21 Jun 2024
Comment from Hotel Management
23 Jun 2024 by General Manager, Hotel Management
Dear Iris,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
by A verified traveler
Posted 21 Jun 2024
This property is juan m
Comment from Hotel Management
22 Jun 2024 by General Manager, Hotel Management
Dear Iris,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager
by A verified traveler from Kennesaw
Posted 18 Jun 2024
Comment from Hotel Management
21 Jun 2024 by General Manager, Hotel Management
Dear Spencer,We are delighted that you decided to stay with us at Sonesta Select Durham Research Triangle Park during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
19 Jun 2024 by General Manager, Hotel Management
Dear Johnnie,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager
by A verified traveler
Posted 16 Jun 2024
I had to kill a cockroach in my room and found another bug as well. The room was 80 degrees when I arrived. There was a blood spot on the pillow and holes in the sheets. The room was in unacceptable condition. I would like a refund and can provide photos of these deficiencies.
Comment from Hotel Management
17 Jun 2024 by General Manager, Hotel Management
Dear Thomas,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
by A verified traveler
Posted 16 Jun 2024
Traveling with a dog can be problematical but your hotel made it SUPER EASY. I will very strongly recommend this place to responsible dog owners. Hopefully, the irresponsible ones will pass you by. The front desk was extremely helpful and gracious. Breakfast surprised us -- good food and great coffee.
Comment from Hotel Management
17 Jun 2024 by General Manager, Hotel Management
Dear Bernice,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
