Ratings based on 969 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Staff were friendly, hotel is lovely and the room was spacious.
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Michael , Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 6 Dec 2024
Was very near the centre so was easy to get to all parts of Durham centre
Comment from Hotel Management
6 Dec 2024 by Michael, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 23 Nov 2024
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Comment from Hotel Management
24 Nov 2024 by Michael, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 17 Nov 2024
Very tired and old - not worth the price or star rating
Comment from Hotel Management
20 Nov 2024 by Michael, Hotel Management
Thank you for your feedback. I am sorry to read that you were disappointed with your recent stay. I do hope you are able to return to experience a memorable stay for all the right reasons.
by A verified traveler
Posted 14 Nov 2024
Access to get to hotel is confusing.
Appears you are heading into a car park rather than it being an actual through road
Comment from Hotel Management
15 Nov 2024 by Michael, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 11 Nov 2024
Clean
Comment from Hotel Management
14 Nov 2024 by Michael, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 2 Nov 2024
Staff friendly polite nice place to stay
Comment from Hotel Management
2 Nov 2024 by Michael, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Michael , Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 29 Oct 2024
Excellent as always. Feels like coming home each and every visit
Comment from Hotel Management
29 Oct 2024 by Lauren, Hotel Management
Thank you for your lovely feedback.
