Ratings based on 974 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The staff was not very helpful or polite. The carpets in the halls were stained with what appeared to be from pet urine. Elevators kept breaking down.
Comment from Hotel Management
21 Nov 2024 by Millennium Hotel Durham, Hotel Management
Dear Martisha,Thank you for sharing your experience. We regret to hear about the concerns you encountered and assure you this is not the standard we strive to provide. Your feedback about our staff, cleanliness, and elevator maintenance is taken seriously, and we are addressing these matters promptly. We hope you might give us another chance in the future to provide a far better experience.Sincerely,Millennium Hotel Durham
by A verified traveler from Fredericksburg
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Millennium Hotel Durham, Hotel Management
Dear Dr. James,Thank you for taking the time to share your feedback. We value your insights and would love to hear more about your experience so we can better meet your expectations in the future. Please don’t hesitate to reach out directly if there’s anything specific you’d like to discuss.Sincerely,Millennium Hotel Durham
by A verified traveler
Posted 19 Nov 2024
This hotel needs some work. It’s dated, infested with bugs, and the management is terrible.
Comment from Hotel Management
19 Nov 2024 by Millennium Hotel Durham, Hotel Management
Dear Cassandra,Thank you for sharing your feedback. We're sorry to hear about the issues you encountered during your stay. Cleanliness and guest comfort are incredibly important to us, and we will address the concerns you've raised with our team. We appreciate your input and hope you'll give us a chance to provide you with a significantly improved experience in the future.Sincerely,Millennium Hotel Durham
by A verified traveler
Posted 17 Nov 2024
Great location. Friendly staff and easy check in.
Comment from Hotel Management
19 Nov 2024 by Millennium Hotel Durham, Hotel Management
Dear Martha,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our great location, friendly staff, and easy check-in process. Your feedback means a lot to us, and we look forward to welcoming you back for another fantastic stay.Sincerely,Millennium Hotel Durham
by A verified traveler from Sheboygan
Posted 15 Nov 2024
Pool was closed, 1 of the reasons I booked here
Comment from Hotel Management
17 Nov 2024 by Millennium Hotel Durham, Hotel Management
Dear Sarah,Thank you for taking the time to share your experience with us. We regret to hear about your unsatisfactory experience here. We apologize for the miscommunication regarding the pool closure. This is not the kind of experience we want our guests to have. We have made a note of your detailed comments which will be shared with our team.Sincerely,Millennium Hotel Durham
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Millennium Hotel Durham, Hotel Management
Dear Lizeth,Thank you for your fantastic review! We're so glad to hear you had a great stay and appreciate your positive feedback. We look forward to welcoming you back in the future!Sincerely,Millennium Hotel Durham
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Millennium Hotel Durham, Hotel Management
Dear Jose,Thank you for your amazing review! We're delighted to hear you had a perfect stay with us. We hope to welcome you back soon!Sincerely,Millennium Hotel Durham
by A verified traveler
Posted 13 Nov 2024
Everything was great, peaceful, clean property with friendly staff. The milinium is the best hotel in every way.. I will definitely be staying again.
Comment from Hotel Management
13 Nov 2024 by Millennium Hotel Durham, Hotel Management
Dear Mason,Thank you for the wonderful review! We're thrilled to hear that you had a peaceful and enjoyable stay and that our friendly team helped make it memorable. Your kind words mean a lot to us, and we can't wait to welcome you back for another fantastic stay at Durham.Sincerely,Millennium Hotel Durham
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Millennium Hotel Durham, Hotel Management
Dear Amee,Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations. We’re committed to making improvements and hope you might give us another chance in the future.Sincerely,Millennium Hotel Durham
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Millennium Hotel Durham, Hotel Management
Dear Liz, Thank you for sharing your feedback. We look forward to the opportunity to offer you a better experience in the future.Sincerely,Millennium Hotel Durham
