Ratings based on 969 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Nice size rooms and bathrooms too.
by A verified traveler
Posted 26 Sep 2024
The property refused to allow me to pay for the deposit with a bank card from my online bank. It is a legitimate bank and yet they refuse to allow me to use it to pay the deposit after I had already paid for the room through your site. I would like my money back due to the fact that nowhere on the site does it state that I cannot use a bank card from an online bank to pay for a deposit and I would not have booked the room. Had I known that
Comment from Hotel Management
27 Sep 2024 by General Manager, Hotel Management
Dear Joshua,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler from California
Posted 23 Sep 2024
Nice clean and comfortable
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Dear Jayne,We loved having you stay with us at La Quinta Inn & Suites by Wyndham Raleigh/Durham Southpoint. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager
by A verified traveler
Posted 20 Sep 2024
The location definitely needs an upgrade. The room had bugs in it; I seen at least two baby roaches. The curtains had mold or spots on it. Wouldn’t I wouldn’t recommend to stay.
Comment from Hotel Management
21 Sep 2024 by General Manager, Hotel Management
Dear Janee,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager
by A verified traveler
Posted 15 Sep 2024
Not kept up, customer service was low level, usually I stay at Hampton or Sheraton...was in town for a game, so I stayed at La Quinta...will not stay here again at this franchise.
Comment from Hotel Management
16 Sep 2024 by General Manager, Hotel Management
Dear Dennis,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A verified traveler from Durham
Posted 13 Sep 2024
Enjoyed my stay
Comment from Hotel Management
14 Sep 2024 by General Manager, Hotel Management
Dear Shakara,Thank you for staying with us at La Quinta Inn & Suites by Wyndham Raleigh/Durham Southpoint and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
11 Sep 2024 by General Manager, Hotel Management
Dear Jack,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
9 Sep 2024 by General Manager, Hotel Management
Dear Terence,Thank you for staying with us at La Quinta Inn & Suites by Wyndham Raleigh/Durham Southpoint and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
by A verified traveler
Posted 24 Aug 2024
I travel a lot for work, this was one of the most comfortable beds I’ve experienced in a hotel
Comment from Hotel Management
24 Aug 2024 by General Manager, Hotel Management
Dear Emily,Thank you for staying with us at La Quinta Inn & Suites by Wyndham Raleigh/Durham Southpoint and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
by A verified traveler
Posted 22 Aug 2024
The front desk staff are some of the friendliest and conpetant staff I've ever encountered!
Comment from Hotel Management
23 Aug 2024 by General Manager, Hotel Management
Dear Taylor,We are delighted that you decided to stay with us at La Quinta Inn & Suites by Wyndham Raleigh/Durham Southpoint during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager
