Ratings based on 825 Verified Reviews
2.3 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lexington
Posted 23 Nov 2024
You get what you pay for, but the low price is worth it to me
Comment from Hotel Management
23 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Jennifer,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS RALEIGH - DURHAM. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our affordable rates. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Crystal, Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Raleigh - Durham. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Chahrazad, We at the HOMETOWNE STUDIOS RALEIGH - DURHAM are disappointed to have earned your poor scoring of 1/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Nov 2024
Need refund
Called last night to change
But they didn’t help
Room had roaches running around
Comment from Hotel Management
9 Nov 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Saadiya, for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Raleigh - Durham. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 1 Nov 2024
Staff did really try to address the issue I had during my stay. They really try to look out for you.
Comment from Hotel Management
11 Nov 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Crystal, for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Raleigh - Durham. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. Another thing we acknowledged was that you took liking to our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Recordo Rediresponse Specialist, Hotel Management
Hello Camille, Thank you for taking a moment out of your busy day to complete our survey. The staff at the HomeTowne Studios by Red Roof Raleigh - Durham and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 19 Oct 2024
It was ok for its price but the tv didn’t work, the shower didn’t. Get very hot and it was noisy
Comment from Hotel Management
26 Oct 2024 by Recordo Rediresponse Specialist, Hotel Management
Hello Christopher,Thank you for taking the time to complete our guest survey. Red Roof appreciates your 3/5 score and comments regarding your recent stay at the HomeTowne Studios by Red Roof Raleigh - Durham. It's saddening to hear that you encountered a broken TV and faulty shower. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 17 Oct 2024
Nothing
Comment from Hotel Management
23 Oct 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Darrell,Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Raleigh - Durham. I am sorry that your experience did not meet your expectations, which prompted your 1/5 score. Please consider adding additional comments to your review to give us a better understanding of your situation as your feedback is used to improve Red Roof guest experience. We value you as our guest and appreciate your business. Thank you for sharing your concerns and it would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 14 Oct 2024
Front desk clerk wonderful and she cares about property and tries to assist with people down on their living but property need to be reorganized FAST
Comment from Hotel Management
19 Oct 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Gail, We appreciate your comments regarding your recent stay at the HomeTowne Studios by Red Roof Raleigh - Durham. It’s heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful and accommodating. However, as it relates to the updates you suggested, we will definitely take your advise into consideration to provide a better experience for guests, as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Our Red Roof team look forward to seeing you in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
