Ratings based on 588 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 6 Nov 2024
Worth the stay
by A verified traveler
Posted 25 Oct 2024
by A verified traveler
Posted 20 Oct 2024
I was frustrated that the security deposit was not clearly stated in the reservation, the door keys were hard to use, the fire alarm had no battery and kept beeping before I replaced the battery, and there was no one to take my key when I left. Do you not have staff at this facility?
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Dear Rebecca,We apologize for the frustration you experienced during your stay. While the deposit charge is mentioned on our website, we understand that it may not have been clearly communicated during the reservation process, leading to confusion. We regret the inconvenience caused by the difficult door keys and the malfunctioning fire alarm, as well as the lack of staff presence to assist you upon departure. Your feedback is essential, and we will address these matters with our team to improve our communication and guest support. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
by A verified traveler
Posted 12 Oct 2024
The trash
Comment from Hotel Management
13 Oct 2024 by Hotel management, Hotel Management
Dear TammyFrancis, Thank you for your feedback! We appreciate your input regarding the trash and will work to improve our services. We're glad you chose to stay with us at Extended Stay America, and we hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 22 Sep 2024
by A verified traveler
Posted 1 Sep 2024
Refrigerator did not work. Front desk told my wife the light bulb needed to be replaced and the maintenance guy would replace it. The freezer worked but the refrigerator did not causing me to throw away dinner. Mirror or something missing from wall with the mounts still visible. Weather stripping visibly in need of repair on front door. Front desk person yelling at someone on the phone. Room phone not hooked up. No paper towls or kleenex in room. Person screaming obsenities in hallway after midnight. and again at 4PM the next day.
Comment from Hotel Management
2 Sep 2024 by Hotel Management, Hotel Management
Dear Michael, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
by A verified traveler
Posted 19 Aug 2024
Muy mal la limpieza, camas sucias, olor como si fumaran y las camas tenían chinches, los colchones tienen manchas, muy mal la estadía
Comment from Hotel Management
22 Aug 2024 by Hotel Management, Hotel Management
Dear Jorge, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
by A verified traveler
Posted 17 Aug 2024 on Hotels
by A verified traveler
Posted 25 Jul 2024
If I could give this zero stars, I would. Worst hotel I have ever been to. When we checked in, they gave us the wrong (much smaller) room. We got that resolved. The hallway on the second had the overwhelming smell of cat urine. That smell never went away. We are a family of 5 and reserved a suite large enough to sleep 5…however we were only given 2 towels for 5 people for a 2 day stay. We attempted to get towels from the front desk, but no one was ever there working. The people staying above us were so loud. Sounded like several kids running around for several hours between 7pm and 10pm. Sleeping in my car would have been better than this. Please avoid this place!
Comment from Hotel Management
26 Jul 2024 by Hotel Management, Hotel Management
Dear Emily, Thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. Our goal is to create an exceptional, memorable stay for each guest, so we apologize that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is always there to assist you with anything, but we will check with them to see what went wrong. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
