Ratings based on 9 Verified Reviews
4.9 Room cleanliness
5.0 Service & staff
4.7 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jul 2024 on Orbitz
The staff both at check in and check out were courteous and helpful. Especially at check out, my sister was unwell, and the hotel permitted us a late check out and didn’t even charge us a fee! I’d definitely stay here again. Also, breakfast buffet was outstanding, staff in cafe were very helpful.
Comment from Hotel Management
21 Aug 2024 by General Manager, Hotel Management
Dear Guest, We're extremely pleased to hear about your positive experience with our staff and services. Their dedication to guest satisfaction is truly outstanding and situations like these prove this. The well-being of our guests is always a priority and we are happy we could assist your sister in her time of need. Our late checkout policy is available to offer guests the flexibility they may require during unforeseen circumstances, without any burdens of an additional fee. We are also thrilled that you enjoyed our breakfast buffet and found it outstanding. Our team strives to serve a broad variety of delicious, high-quality food options to start your day off right. Your mention of our cafe staff's helpfulness is highly appreciated. Their aim is always to provide attentive and friendly service to make our guests' experiences more enjoyable. Seeing reviews from guests who say they would return is the ultimate compliment for us. We look forward to hosting you again and hope to continue exceeding your expectations. Warm Regards,Prakash MahatoGeneral Manager
by A verified traveler
Stay in Durgapur
Posted 13 Feb 2024 on HotelsIt was quite satisfying except for some drunk shrieks from another room on the same floor though the hotel staff tried to deal with it but in vain.
Comment from Hotel Management
17 Feb 2024 by General Manager, Hotel Management
Dear Mr. Gyan, We’re glad to hear that your stay was largely satisfying. However, we understand how disruptions like noise from other guests can impact your experience. Please know that our team is dedicated to ensuring a pleasant stay for all our guests, and while we strive to address such issues promptly and effectively, it seems in this instance we fell short. We’re taking your feedback seriously and looking into additional measures to prevent similar situations in the future. If your travels bring you back, we hope to provide you with a serene and wholly enjoyable stay. Regards, General Manager
by A verified traveler
Posted 4 Jan 2024
Excellent Hotel. At par with western standard.
by A verified traveler
Posted 14 Sep 2023
Good experience.
Comment from Hotel Management
15 Sep 2023 by General Manager, Hotel Management
Dear Mr. Rajeev, We're delighted to hear about your positive experience with us. It is our goal to provide our customers with exceptional service. We're looking forward to serving you again in the future. Regards,General Manager
by A verified traveler
Posted 3 Jul 2023
Comment from Hotel Management
6 Jul 2023 by Subhendu Kesh, Hotel Management
Dear Guest,Thank you very much for taking the time to review your recent stay with us.We're thrilled to hear that you enjoyed hospitality, and the comfort of our cosy rooms. we take pride in providing a warm and inviting atmosphere for our guests.Once again, thank you for choosing our hotel and we look forward to welcoming you back in the near future.Regards,Subhendu Kesh
by A verified traveler
Posted 16 Oct 2022 on Hotels
Comment from Hotel Management
28 Oct 2022 by Pallab Hazarika, Hotel Management
Dear Guest,Greetings from Fortune Park Pushpanjali, Durgapur!At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Durgapur.I am pleased to know that you were satisfied with your experience of our services and facilities.At Fortune Park Pushpanjali Durgapur, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.We look forward to welcome you at Fortune Park Pushpanjali Durgapur and would be delighted to assist you with any requirements.Hospitality regards,Pallab HazarikaFront Office Manager
by A verified traveler
Posted 5 Apr 2022 on Hotels
Comment from Hotel Management
18 Jan 2023 by Pallab Hazarika, Hotel Management
Dear Dr. Amitava, Greetings from Fortune Park Pushpanjali, Durgapur! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Durgapur. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Pushpanjali Durgapur, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. We look forward to welcome you at Fortune Park Pushpanjali Durgapur and would be delighted to assist you with any requirements. Hospitality regards, Pallab Hazarika Front Office Manager
by A verified traveler
Posted 14 Mar 2021 on Hotels
Comment from Hotel Management
14 Apr 2021 by Tarak Mohapatra, Hotel Management
Dear Guest
Thank you for taking the time to write about your experience with us.
We are delighted to know that we have exceeded your expectations by providing the true Fortune experience. We wish to thank you for your positive review as it gives us the opportunity to congratulate the whole team in upholding the highest standard of our products and services.
Once again, thank you for your kind feedback and we are looking forward to having you again as a Fortune Durgapur.
Best regards,
Tarak Mahapatra
by A verified traveler
Posted 3 Nov 2018
Excellent and responsive staff who catered to our every need. Good facilities.
Comment from Hotel Management
8 Nov 2018 by Piyal Barua, Hotel Management
Dear Mr Stewart,
It was a pleasure having you stay with us at Fortune Park Pushpanjali.
We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Thank you,
Kind Regards,
Piyal Barua
General Manager
