Ratings based on 592 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Amy , Hotel Management
Dear ElsaThank you so much for your wonderful rating! We're thrilled to hear that you had such a positive experience with us. Your feedback means a great deal, and we truly appreciate your support. We look forward to welcoming you back to Hilton Durban soon!Kind regardsMarketing Executive Hilton Durban
by A verified traveler
Posted 3 Dec 2024
Had to pay again at Reception even though I’d already paid via Expedia.
I don’t know whose fault it was but it was very annoying and a little embarrassing.
And it’s still not been resolved..
by A verified traveler from Accra
Posted 18 Nov 2024
It’s a beautiful hotel. I understand since Covid they had been closed till last month so a lot of work is being done to get things running. Some few things may not be working well but generally I loved the place. Their restaurant meal has so many options especially for breakfast. Chefs are all very friendly and ready to get you something of your choice which is not necessarily on the menu for dinning or lunch options. The staff are great from waiters and waitress in the restaurant to all staff in the lobby to room service. I was treated like a queen. Thank you Hilton. They are my best option for hotels in any country unless there’s none☺️
Comment from Hotel Management
18 Nov 2024 by Amy , Hotel Management
Dear Lorraine,Thank you for reaching out to Hilton Durban.We truly appreciate your valuable feedback, and I have shared it with our Head of Department. Your kind words regarding your experience, both before and after your visit, are sincerely appreciated and received with gratitude.Thank you for taking the time to share your journey with us. We look forward to welcoming you again in the future.Kind regards,Marketing ExecutiveHilton Durban
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Alexander, Hotel Management
Dear Sebastian Thank you so much for reaching out to Hilton Durban. We are truly heartened to receive your generous review of Hilton Durban. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Marketing Executive
by A verified traveler
Posted 29 Sep 2024 on Hotels
Comment from Hotel Management
30 Oct 2024 by Leyani Thaver, Hotel Management
Thank you for choosing the Hilton Durban and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit.Kind Regards,Leyani ThaverFront Office Manager
by A verified traveler
Posted 16 Sep 2024 on Hotels
Comment from Hotel Management
30 Oct 2024 by Leyani Thaver, Hotel Management
Thank you for taking your time to give us a rating and sharing your experience with us. We do look forward to welcoming you back to Hilton Durban soon.Kind Regards,Leyani ThaverFront Office Manager
by A verified traveler
Enjoyable stay
Posted 2 Jan 2021 on HotelsGreat hotel, great location. Overall stay was good. Staff very friendly and helpful. Would like complementary bottled water in room daily which was not provided. Great facilities and modern finishes.
Comment from Hotel Management
6 Jan 2021 by Hilton Durban Team, Hotel Management
Thank you for your valued feedback.
We look forward to welcoming you back in the not too distant future.
by A verified traveler
Disappointed Hilton Stay
Posted 23 Dec 2020 on HotelsI was extremely disappointed with the overall service considering this hotel is rated as a 5-star hotel.
It took 3 attempts to make telephonic contact with the reception desk when calling to enquire about the parking options. When I arrived at the hotel, the elevator to the lobby was out of service. The key card system was offline so had to be escorted to the room and the key delivered later. The furniture looked very poor and had water damage. There were stains on the curtain that looked like blood. Water was leaking from the ceiling that woke us which I reported and was promised that a service person would come to follow up which never materialized. I ordered a halaal meal for a specific time at breakfast as suggested by your hotel guide however when I got to the restaurant, there was no special catering waiting for me and my wife. I am sure that Hilton will just offer a standard response as usual and not make up for this poor experience.
Comment from Hotel Management
28 Dec 2020 by Colletah, Hotel Management
Thank you for your feedback.
We are saddened to hear that your stay was not to your entire satisfaction. We will not take your dissatisfaction lightly. In fact, your feedback has been forwarded to several key people in the hotel to ensure we improve on our offering and develop a better approach to handling the issues stated above.
Please expect a formal response within the next 24hours offering our most sincere and unreserved apology .
We value our guests and look forward to serving you in the future.
by A verified traveler
Posted 20 Dec 2020
Comment from Hotel Management
21 Dec 2020 by Hilton Durban Team, Hotel Management
Thank you,
We are delighted to learn that you enjoyed your stay with us.
We look forward to having you with us again in the not too distant future.
by A verified traveler
Improve your overal breakfast
Posted 14 Dec 2020 on HotelsIt was satisfactory but the breakfast leaves much to be desired. I am sure you can do better here
Comment from Hotel Management
17 Dec 2020 by Colletah, Hotel Management
Thank you for your valuable feedback, we are disheartened to learn that your experience was not to your entire satisfaction.
I would like to extend my sincere apologies as we aim to the entire comfort of our guests. Your feedback is very valuable to us as we look at ways to improve.
Please accept my apologies once again for the inconvenience caused.
