Ratings based on 152 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Good location; Friendly staff; Comfy Rooms
Posted 26 Aug 2023 on HotelsThis hotel is located just across the street from the beach, which was great. My room was not sea facing, but I still had a bit of a sea view from the side. The street does get busy with a lot of car traffic & people so you have to be aware of your surroundings & your belongings, esp. when walking around. Because the area is busy, it does get quite a bit noisy, even at late night & early morning hours.
The front desk is very helpful & accommodating. When I had an early morning tour the next day, they provided me a nice breakfast box before 5:30am since it was too early for the breakfast buffet that was included in my room rate. As for the breakfast buffet, it was excellent. There’s also an onsite restaurant & café, plus room service so that was very convenient, esp. when I came back late from my tour. My room was spacious, nice, & the bed was comfy…all that I really needed for a couple of nights in Durban. Overall, the hotel is in a good location, the room was quite comfortable, and the staff is nice & friendly.
Comment from Hotel Management
28 Aug 2023 by Iris, Hotel Management
Dear IrisThank you for sharing your detailed feedback about your recent stay at our hotel. We're delighted to hear that you appreciated our convenient location near the beach and the helpful and accommodating service provided by our front desk team.We understand that our bustling location can be a bit noisy at times due to the city's activity, and we appreciate your understanding in this regard. It's great to know that you enjoyed our breakfast buffet, spacious rooms, and comfortable beds.Your positive comments are greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If you have any specific preferences or requests for your next stay, please feel free to let us know in advance, and we'll do our best to accommodate them.Best regards,Brandon CastlemanGeneral Manager
by A verified traveler
Posted 21 Jun 2023
Staff were very friendly. I arrived early off a safari truck and within a short time I had a room which was upgraded to an ocean view. No problem providing breakfast boxes both days I did long tours.
Comment from Hotel Management
18 Aug 2023 by Brandon Castleman, Hotel Management
Greetuings AnslieIt Is wonderful to know that your early arrival was met with efficiency, and we were able to accommodate you promptly. We're glad you enjoyed the upgraded ocean view room, enhancing your experience with a beautiful scenery.Moreover, we're pleased that we could provide breakfast boxes for your long tours on both days. Ensuring your comfort and convenience is a priority for us.We appreciate your feedback and hope to have the pleasure of welcoming you back in the future. If there's anything else you need or if you have any suggestions, please do not hesitate to reach out.Best regards,Brandon CastlemanGeneral Manager
by A verified traveler from Maun
Posted 17 May 2023
Good location, its near the beach. But you can hear noise from the night club at night. Also it feels very old, smelly carpet just needs a bit of modernization.
Comment from Hotel Management
26 May 2023 by Brandon Castleman, Hotel Management
Dear DorcasThank you for sharing your feedback with us. We're glad to hear that our hotel's location near the beach was convenient for you.We apologize for the inconvenience caused by the noise from the nearby nightclub. We understand that a peaceful and restful environment is important, and we will explore measures to address this issue.Regarding the condition of the hotel, we appreciate your comments about the need for modernization. We continuously strive to improve our facilities and amenities to enhance our guests' experience. Your feedback will certainly be taken into consideration as we plan future updates.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Best Regards,Brandon Castleman,General Manager
by A verified traveler
Posted 20 Apr 2023
Centrally located on the beach front.
The hotel needs and upgrade of furniture and fittinng.
Comment from Hotel Management
20 Apr 2023 by Brandon Castleman, Hotel Management
Dear Dennis,Thank you for taking the time to share your experience with us. We are glad to hear that you appreciated our central beachfront location during your stay.We acknowledge your concerns regarding the need for an upgrade of furniture and fittings in our hotel. Your feedback is essential in helping us identify areas where we can enhance our guests' experiences. Please rest assured that we are constantly working on improving our facilities and services to ensure that we meet and exceed our guests' expectations.We hope to have the opportunity to welcome you back to our hotel in the future, with improvements in place that will make your stay even more enjoyable.Yours sincerely,Brandon CastlemanGeneral Manager
by A verified traveler
Posted 2 Mar 2023
Sorry but this place is run down
And corridors are very dirty
Room ok but still very old condition
Doors need replacement and new better locks
Comment from Hotel Management
24 Mar 2023 by Brandon Castleman, Hotel Management
Dear ConstantinosThank you for taking the time to share your feedback regarding your recent stay at Gooderson Tropicana Hotel. We're sorry to hear that your experience did not meet your expectations.We're sorry to hear that you found the corridors dirty and the condition of the hotel to be run down. Please know that we take all guest feedback seriously and we will take steps to address the issues you raised. We apologize for any inconvenience caused.We value your feedback and we hope to have the opportunity to provide you with a better experience in the future.Thank you again for sharing your comments with us.Best regards,Brandon CastlemanGeneral Manager
by A verified traveler
Posted 7 Feb 2023 on Hotels
Comment from Hotel Management
24 Mar 2023 by Brandon Castleman, Hotel Management
Thank you for taking the time to share your perfect score review of your recent stay at Gooderson Tropicana Hotel. We're delighted to hear that you had an excellent experience with us.We're thrilled that we were able to meet your expectations and provide you with a comfortable and enjoyable stay. Our team works hard to ensure that all our guests have a great experience, and it's wonderful to hear that we succeeded with you.Thank you for choosing to stay with us. We look forward to welcoming you back to Gooderson Tropicana Hotel in the future.Best regards,
by A verified traveler
Horrible experience. Never again.
Posted 22 Dec 2022 on HotelsIt was horrible. We were told to check in at 14:00 but at 15:00 the room was still not ready. The door lock had a problem, unlocking it was a problem. Generator was not working. At some point the stove, Tv and microwave stopped working. There was a weird smell in the room. The housekeepers were rude .
by A verified traveler
Posted 3 Dec 2022 on Hotels
by A verified traveler
Posted 1 Nov 2022 on Hotels
by A verified traveler
Goodersons family staycation♥️😜
Posted 2 Dec 2021 on HotelsThe staff at the reception who welcomed myself and kids are wonderful it only took me less than 5 minutes to check in, the place is Covid complying, tehy check quests temperature on arrival and when you in and out the hotel, and sanitization, there's always security at the hotel that's visible. The place is clean, rooms are being cleaned daily, bed sheets are changed, 👌.
