Ratings based on 164 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Aug 2024 on Hotels
Bathroom had a bad odour
Comment from Hotel Management
1 Sep 2024 by Zinhle, Hotel Management
Dear NeelandranAt the outset I would like to extend gratitude to you for your detailed feedback. It is only through feedback such as yours that we are able to maintain and indeed where necessary improve on our service to our valued guests.We at Suncoast Hotel and Towers pride ourselves in an energetic, dynamic, responsive team and are saddened by the tainted experience due to the bad bathroom fetid. I have escalated the room number that you occupied to our Maintenance Manager to investigate and resolve the matter. In addition we assure you that the comfort of our guests sits paramount at our establishment.Whilst this offers no consolation to the discomfort of your stay prior, we would relish the opportunity to welcome you back and share an indelible hospitality experience with us. Rest assured of our continued effort at service excellence.Please do not hesitate to contact me should you require anything further.Warm RegardsZinhle MthethwaRooms Division ManagerSuncoast Hotel and Towers
by A verified traveler
Posted 9 Aug 2024
We have stayed here twice in the past year and have enjoyed it both times. Though this time we were on the ground floor passing through to casino. I was reassured when I mentioned it would be noisy. Noisy? No it won’t be noisy, I was reassured Well it was just that, noisy, in early hours of the morning. But the view was amazing and the location fitted our needs during our visit. The staff so helpful and friendly. I can not fault them. We thank them all.
Comment from Hotel Management
15 Aug 2024 by Zinhle, Hotel Management
Dear Mr/s BorerAt the outset I would like to extend gratitude to you for your detailed feedback. It is only through feedback such as yours that we are able to maintain and indeed where necessary improve on our service to our valued guests.We at Suncoast Hotel and Towers pride ourselves in an energetic, dynamic, responsive team and are saddened by the tainted service due to the noise of our patriates using the casino link. In addition we assure you that the comfort of our guests sits paramount at our establishment.I have personally updated your profile with us and will ensure that in future, we allocate a room far away from the link. Once again thank you for bringing this to attention and sincerest apologies on the negligence of our staff when you enquired. Rest assured of our continued effort at service excellence.Please do not hesitate to contact me should you require anything further.Warm RegardsZinhle MthethwaRooms Division ManagerSuncoast Hotel and Towers
by A verified traveler from San Francisco
Posted 1 Aug 2024
Beautiful location.
Comment from Hotel Management
1 Aug 2024 by Zinhle, Hotel Management
Dear Robin,Thank you for choosing the Suncoast Hotel & Towers as your preferred travel destination and for sharing your positive feedback with us.Suncoast Hotel & Towers has always taken pride in ensuring that our guests have a home away from home feeling. Our main priority being providing the highest level of hospitality, we do take our guests very seriously and always strive to meet our guest’s expectations.We hope to see you soon in the near future.Kind Regards,Zinhle MthethwaRooms Division ManagerSuncoast Hotel and Towers
by A verified traveler
Accomodating stafff at Suncoast towers
Posted 23 Jul 2024 on HotelsThe stay was excellent. However Hotels.com had posted a pic of the penthouse suite that I booked at a excellent rate, and I did not get that room, however the stay , breakfast was good.
Comment from Hotel Management
23 Jul 2024 by Zinhle, Hotel Management
Dear Zahida,Thank you for choosing the Suncoast Hotel & Towers as your preferred travel destination and for sharing your positive feedback with us.It is only through feedback such as yours that we are able to maintain and indeed where necessary improve on our service to our valued guests.Suncoast Hotel & Towers has always taken pride in ensuring that our guests have a home away from home feeling. Our main priority being providing the highest level of hospitality, we do take our guests very seriously and always strive to meet our guest’s expectations.We hope to see you soon in the near future.Kind Regards,Zinhle MthethwaRooms Division ManagerSuncoast Hotel and Towers
by A verified traveler
Posted 22 Jul 2024
The property is beautiful, even though we only stayed for one night. The staff who welcomed us at the reception were wonderful, and we enjoyed walking around the beach. We had breakfast the next morning before we left, though the breakfast staff weren’t as welcoming as those at reception. I suppose not everyone is a morning person.
Comment from Hotel Management
23 Jul 2024 by Zinhle, Hotel Management
Dear Thembi,Thank you for choosing the Suncoast Hotel & Towers as your preferred travel destination and for sharing your positive feedback with us.It is only through feedback such as yours that we are able to maintain and indeed where necessary improve on our service to our valued guests.Suncoast Hotel & Towers has always taken pride in ensuring that our guests have a home away from home feeling. Our main priority being providing the highest level of hospitality, we do take our guests very seriously and always strive to meet our guest’s expectations.We hope to see you soon in the near future.Kind Regards,Zinhle MthethwaRooms Division ManagerSuncoast Hotel and Towers
by A verified traveler
Posted 6 Jul 2024
The lowest ranking is given solely due to the design of the room we had which should never have been given to a couple. The hotel is modern, secure, well located and there are lots of restaurants available.
The room we were given, 611, was by far the smallest we had at any of the ten hotels we stayed in during our holiday in South Africa. However, the worst feature was the fact that the toilet, washbasin and shower were integral to the bedroom.
Even though the toilet and shower were surrounded by opaque glass you could still see a person inside. This was particularly the case when the lights were on. Obviously there were gaps so that the doors could be opened and closed. This meant that you could see and hear everything the person was doing.
Even worse the light switches turned all the room lights on and off at once. Therefore if you needed to get up during the night you had to turn all the lights on, thereby waking your partner up so that they could "enjoy" the experience of you using the toilet!
The room would be fine for single occupancy, which judging from there being only one glass is how it is normally used. However, why anyone should think such a room is suitable for two is incomprehensible to me.
On our second evening we were offered a different room but we had to leave early the next day so did not take up the offer. So rooms which are not like what I have described are available if you decide to stay here.
Comment from Hotel Management
8 Jul 2024 by Zinhle Mthethwa, Hotel Management
Dear Mr NewlynAt the outset I would like to extend gratitude to you for your detailed feedback. It is only through feedback such as yours that we are able to maintain and indeed where necessary improve on our service to our valued guests.We at Suncoast Hotel and Towers pride ourselves in an energetic, dynamic, responsive team and are saddened by the tainted experience. In addition we assure you that the comfort of our guests sits paramount at our establishment.Your feedback has been taken seriously and will be addressed with the renovations team in the near future. At this point it’s with unfortunate that we cannot rectify the design and configuration of the room but we do offer different room types that are bigger in size and the configuration might suite your needs.Whilst an apology will regrettably not alter the outcome of your experience, we do extend it with all sincerity. Rest assured of our continued effort at service excellence.Please do not hesitate to contact me should you require anything further.Warm RegardsZinhle MthethwaRooms Division ManagerSuncoast Hotel and Towers
by A verified traveler
Posted 28 Jun 2024 on Hotels
Comment from Hotel Management
29 Jun 2024 by Zinhle Mthethwa, Hotel Management
Dear Neelandran,Thank you for choosing the Suncoast Hotel & Towers as your preferred travel destination and for sharing your positive feedback with us.Suncoast Hotel & Towers has always taken pride in ensuring that our guests have a home away from home feeling. Our main priority being providing the highest level of hospitality, we do take our guests very seriously and always strive to meet our guest’s expectations.We hope to see you soon in the near future.Kind Regards,Zinhle MthethwaRooms Division ManagerSuncoast Hotel and Towers
by A verified traveler
Posted 28 Jun 2024 on Hotels
Comment from Hotel Management
28 Jun 2024 by Zinhle Mthethwa, Hotel Management
Dear Neelandran,Thank you for choosing the Suncoast Hotel & Towers as your preferred travel destination and for sharing your positive feedback with us.Suncoast Hotel & Towers has always taken pride in ensuring that our guests have a home away from home feeling. Our main priority being providing the highest level of hospitality, we do take our guests very seriously and always strive to meet our guest’s expectations.We hope to see you soon in the near future.Kind Regards,Zinhle MthethwaRooms Division ManagerSuncoast Hotel and Towers
by A verified traveler
Posted 15 Jun 2024
I always like this hotel! Staff are fab, location is spot on! Only comment is rooms are cold in June and they’ve removed the robes from the suites and don’t have any spare for the standard rooms. I didn’t enjoy having to wear my coat inside to keep warm.
Comment from Hotel Management
18 Jun 2024 by Zinhle Mthethwa, Hotel Management
Dear Amy At the outset I would like to extend gratitude to you for your detailed feedback. It is only through feedback such as yours that we are able to maintain and indeed where necessary improve on our service to our valued guests.We at Suncoast Hotel and Towers pride ourselves in an energetic, dynamic, responsive team and are saddened by the tainted experience. In addition we assure you that the comfort of our guests sits paramount at our establishment.Your comment regarding the inability of assisting with an extra robe has been noted however then a blanket should have been offered. I have escalated this concern to the Executive Housekeeper to investigate and ensures that such service never happens in future. Whilst an apology will regrettably not alter the outcome of your experience, we do extend it with all sincerity. Once again, please accept my humble apology and rest assured of our continued effort at service excellence.Warm RegardsZinhle MthethwaRooms Division ManagerSuncoast Hotel and Towers
by A verified traveler
Posted 8 Jun 2024 on Hotels
Comment from Hotel Management
10 Jun 2024 by Zinhle Mthethwa, Hotel Management
Dear Marthinus,Thank you for choosing the Suncoast Hotel & Towers as your preferred travel destination and for sharing your positive feedback with us.Suncoast Hotel & Towers has always taken pride in ensuring that our guests have a home away from home feeling. Our main priority being providing the highest level of hospitality, we do take our guests very seriously and always strive to meet our guest’s expectations.We hope to see you soon in the near future.Kind Regards,Zinhle MthethwaRooms Division ManagerSuncoast Hotel and Towers
