Ratings based on 247 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Palm Harbor
Posted 13 Oct 2024
Great location nice staff and camino bike stotrage
Comment from Hotel Management
18 Oct 2024 by MARIAN ANDRÉS, Hotel Management
Dear AndrewThank you for your review!It has been a pleasure welcoming you at Silken Gran Hotel Durango.We hope to see you again soon.
by A verified traveler
Posted 1 Sep 2024
Because of the photos online, we had high expectations for this hotel.
What we found was a well kept exterior and design concept but rooms with very dated interior that lacked basic maintenance and upkeep.
Our family had a total of three rooms in what appears like the facility's keep or tower.
Our room had the following (believe it was 221 - first door at top of stairs):
• Worn/Filthy/Stained Carpet
• Peeling/Stained Wallpaper
• Rotted Baseboards/Trim
(See Photos)
Note: Family told us their rooms were not much better.
Another issue was that our bed which was two twins pushed together kept separating because it was on wheels, not stationary like most are when in this configuration.
Although an adequately maintained room would not have been unreasonable at the hotel's rate $182 (this amount did not including parking), it was certainly a waste for the condition of the room.
Please know there is not valet or bellman and you may need to take two elevators to get to your second story room.
Not everything was bad, highlights were the restaurant/room service staff which were kind, knowledgeable, and prompt. Food was very good!
Comment from Hotel Management
30 Sep 2024 by Marian Andrés, Hotel Management
Madison, thank you so much for sharing your experience and helping other travelers get to know us better.Kindest regards.The Silken Gran Hotel Durango team
by A verified traveler
Posted 6 Jun 2024
Very friendly helpful staff. Beautiful hotel
Comment from Hotel Management
10 Jun 2024 by Marian Andrés, Hotel Management
Thank you very much for your review, Imogen.Kindest regards..The Silken Gran Hotel Durango team
by A verified traveler
Posted 12 May 2024
Great service, great gym. Good options for dinner too. Loved it!
Comment from Hotel Management
13 May 2024 by Marian Andrés, Hotel Management
Dear Sebastien,Thank you so much for your kind comments. We are delighted to know that you have enjoyed your stay with us.We wish you a nice day.The Silken Gran Hotel Durango team
by A verified traveler
Posted 12 May 2024 on Hotels
Comment from Hotel Management
10 Jun 2024 by Marian Andrés, Hotel Management
Dear ImogenThank you for your review!It has been a pleasure welcoming you at Silken Gran Hotel Durango.We hope to see you again soon.
by A verified traveler
Posted 13 Nov 2023 on Hotels
by A verified traveler
Posted 10 Oct 2023
The hotel is nice. The restaurant bar makes good drinks. You're about 40 min away from bilbao city center by public transport, but the ride doesn't feel that long.
Comment from Hotel Management
12 Oct 2023 by Marian Andrés, Hotel Management
Dear Frederick,Thank you so much for your kind comments. We are delighted to know that you have enjoyed your stay with us.We wish you a nice day.The Silken Gran Hotel Durango team
by A verified traveler
Posted 9 Oct 2023 on Ebookers
Comment from Hotel Management
12 Oct 2023 by Marian Andrés, Hotel Management
Muchas gracias por tu valoración.Un cordial saludo. El equipo Silken Gran Hotel Durango
by A verified traveler
Recommended
Posted 25 Jul 2023 on HotelsGreat welcoming team - nothing too hard for them to sort out - enjoyed our stay - wish we had a bit more time to explore the town.
Comment from Hotel Management
9 Aug 2023 by Marian Andrés, Hotel Management
Thank you very much for your review. Kindest regards.The Silken Gran Hotel Durango team
by A verified traveler
Posted 15 Jul 2023
Comment from Hotel Management
9 Aug 2023 by Marian Andrés, Hotel Management
Thank you very much for your review. Kindest regards.The Silken Gran Hotel Durango team
