Ratings based on 985 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
27 Dec 2024 by BRENDA AL , Hotel Management
¡Gracias por su comentario! Su satisfacción es nuestra mayor recompensa. ¡Esperamos recibirlo nuevamente pronto!
by A verified traveler from El Paso
Posted 27 Dec 2024
Comment from Hotel Management
27 Dec 2024 by BRENDA AL , Hotel Management
¡Gracias por su comentario! Su satisfacción es nuestra mayor recompensa. ¡Esperamos recibirlo nuevamente pronto!
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
27 Dec 2024 by BRENDA AL , Hotel Management
¡Gracias por su comentario! Su satisfacción es nuestra mayor recompensa. ¡Esperamos recibirlo nuevamente pronto!
by A verified traveler
Posted 21 Dec 2024
Tranquilo y muy muy cómodo, justo lo necesario para relajarse
Comment from Hotel Management
27 Dec 2024 by BRENDA AL , Hotel Management
¡Gracias por su comentario! Nos encanta saber que encontró el hotel tranquilo y cómodo, perfecto para relajarse. Su satisfacción es nuestra mayor recompensa. ¡Esperamos recibirlo nuevamente pronto!
by A verified traveler from Oklahoma City
Posted 18 Dec 2024
Overall, a great place to stay.
Comment from Hotel Management
27 Dec 2024 by BRENDA AL , Hotel Management
¡Gracias por su comentario! Su satisfacción es nuestra mayor recompensa. ¡Esperamos recibirlo nuevamente pronto!
by A verified traveler
Posted 17 Dec 2024
Hallway slightly echoed with some sound coming through the door other than that very nice hotel!
Does not have shampoo and conditioner or body wash in the shower.
Comment from Hotel Management
27 Dec 2024 by BRENDA AL , Hotel Management
Thank you for your feedback! We’re glad you enjoyed your stay overall. We apologize for any inconvenience caused by the hallway noise and the absence of shampoo, conditioner, and body wash. We’ll take your comments into consideration to improve our services. We hope to welcome you back soon!
by A verified traveler
Posted 15 Dec 2024
very affordable, walkable, nicely decorated for christmas, good food and drink options, live music, shopping near by, cathedral and old town is very close.
Comment from Hotel Management
17 Dec 2024 by BRENDA AL , Hotel Management
"Thank you for your lovely feedback! We're thrilled you enjoyed the festive decorations, live music, and the variety of food and drink options. It's great to hear you found the location convenient, with shopping, the cathedral, and the old town nearby. We hope to see you again soon!"
by A verified traveler
Posted 3 Dec 2024
I called a day before arriving because i have to add 2 more people in my reservation and they told me it was ok to do it when i get to the hotel that i should nt worried about it, and guess what! So i arrive to the hotel did my check in and all that and i walk to my room and when i open the door and saw it i freak out! Two single beeeeeeds for 4 adults and 2 little kids, SERIOUSLY! THAT RIDICULOUS! and i went back to the front desk and talk to the lady abd she didnt even care! Like come on is suppose to be one of the best hotel in all durango! But besides that i have positive thinks to say, the breakfast restaurant is soooo delicious i love the food, and i also love how the hotel look, soooo beautiful!
Comment from Hotel Management
5 Dec 2024 by BRENDA AL , Hotel Management
"Gracias por compartir su experiencia con nosotros. Queremos aclarar que nuestras habitaciones están equipadas con dos camas matrimoniales, diseñadas para acomodar cómodamente a nuestros huéspedes. Lamentamos si esto no cumplió con sus expectativas o si hubo algún malentendido respecto a la configuración de la habitación. Nos alegra saber que disfrutó del desayuno y de la belleza del hotel, y esperamos tener la oportunidad de recibirle nuevamente para ofrecerle una estancia aún mejor."
by A verified traveler
Posted 29 Nov 2024
Property was under construction with noise and no support from staff. Aesthetics of the hotel are very nice with classic Spanish architecture. The staff was polite but felt they did their best to do the bare minimum. Hotel really lives off the historic feel and location.
Comment from Hotel Management
5 Dec 2024 by BRENDA AL , Hotel Management
"Thank you for your feedback. We’re glad you appreciated the aesthetics and historical charm of our property. We apologize for any inconvenience caused by the construction, as we are working to improve our facilities. While we strive to provide exceptional service, we’re sorry if it felt lacking during your stay. Your comments will help us enhance our guest experience, and we hope to welcome you back in the future to see the improvements."
by A verified traveler
Posted 29 Nov 2024
Always under construction and they start at 8:00am
Comment from Hotel Management
29 Nov 2024 by BRENDA AL , Hotel Management
"Thank you for your feedback. We apologize for any inconvenience caused by the construction work.
