Ratings based on 718 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Un lugar economico de alta atencion y calidad. El restaurante es superior y su servicio igual. Todo muy bien. Mucho mejor que otros come el Gobernador y Victoria
Comment from Hotel Management
14 Nov 2024 by Ing Cristian Garcia Navarro, Hotel Management
Buen dia Srita. Minerva, Me permito saludarle y agradecerle el tiempo para contestar nuestra encuesta, es de gran importancia, y esperamos poder continuar brindando nuestros servicios en su proxima visita. Ing. Cristian Jesus Garcia NavarroGerente Divivisión Cuartos
by A verified traveler
Posted 26 Oct 2024
I love the hotel very convenient located in an area where I can get in and get out easily the only thing that I really had issues with parking as this limited right by the room. But overall it was a great day
by A verified traveler
Posted 22 Jul 2024 on Orbitz
Very good
Comment from Hotel Management
22 Jul 2024 by Hotel Gamma Plaza Vizcaya, Hotel Management
Estimado Sr. Ernesto.Muchas gracias por su amable comentario.Lo esperamos nuevamente.
by A verified traveler
Posted 14 Jun 2024
Great service. Friendly staff.
Comment from Hotel Management
24 Jun 2024 by Hotel Gamma Plaza Vizcaya, Hotel Management
Estimado Sr. Ricardo.Muchas gracias por sus amables comentarios.Lo esperamos nuevamente.
by A verified traveler
More like a Motel 6
Posted 14 Apr 2024 on HotelsThe place is weird. There is one entrance through a half abandoned mall and it has a wing with rooms in the mall. The breakfast which is not very good is in the center of the mall. Mall is probably a compliment as the place has a weird abandoned vibe. The main entrance is on the other side of the mall and there it is a regular American style Motel like a Motel 6. The room was a Suite but it was very simple and large enough but very old and cheap. However it had everything one needs.
by A verified traveler
Bad experience
Posted 12 Apr 2024 on HotelsDo not stay at this hotel, or if you do choose the suites or higher priced options.
None of the pictures in the description matched our actual room. The room was in a horrible condition, so old that the carpet was falling apart.
The hotel was noisy and dirty. We even put the "do not disturb" sign and the maid knocked at our door in the morning waking us up.
Trash was left on the exterior access balcony and not picked up for the entire day.
The reception desk staff seemed totally disinterested in the work they were hired to do.
What an awful experience. I have no idea where the good reviews come from.
by A verified traveler from Rosenberg
Posted 14 Feb 2024
I booked this property online because it is pet friendly and has free parking and Wi-Fi. I arrived and unpacked my bags and took a shower. And when I took a shower, it flooded the entire room and bathroom to the point of making a small lake.
I went into the lobby and told the man at the desk about the flood. He sent a maintenance man over who pulled a whole bunch of long black hairs out of the drain and left them in the trashcan. Then he told me to go to the front desk and change rooms.
When I arrived at the front desk, the desk clerk told me that the hair that the maintenance man took out of the trash he believes to be my dogs. The funny thing is my dog is a little white with very few light brown spots, and he’s a hypoallergenic Shih Tzu. Not only that, he didn’t take a shower. I have long, dark blonde hair, and I only took one shower and my hair didn’t all fall out.
They literally blamed me for flooding the bathroom when all I did was take one. Then he told me I had to pay a 500 peso pet deposit, even though it was not on my booking information nor did anyone tell me when I registered for my room.
I have never had a more uncomfortable, disrespectful and unprofessional experience and what should’ve been a very simple one night stay while I’m traveling with my very quiet, suite non-shedding dog who doesn’t take showers.
by A verified traveler
Posted 4 Feb 2024 on Hotels
by A verified traveler
Posted 27 Jan 2024
Great hotel. Friendly staff and excellent rates
by A verified traveler
Posted 26 Jan 2024
Nice and affordable hotel. Nice staff and clean
