Ratings based on 965 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.4 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Ceeya, Media Manager, Hotel Management
Thank you for your wonderful feedback! We're delighted to hear you enjoyed your stay and appreciated the clean property, good breakfast, and convenient location. Your kind words motivate us to continue providing excellent service. We look forward to welcoming you back soon!
by A verified traveler
Posted 3 Nov 2024
The door frame to bathroom was rooten at floor. The heater would not put out heat. Was not a handicap room. All they did was put a handicap bar in tub and called it a handicap room.
Comment from Hotel Management
3 Nov 2024 by Venkat, Hotel Management
Thank you for taking the time to provide your feedback. We are so sorry to hear you had a bad experience. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. We are looking into the issue and hope to resolve it promptly. we hope you will consider staying with us again. Best regards, Baymont by Wyndham Durango
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Ceeya, Media Manager, Hotel Management
I would like to extend my sincere apologies for the inconvenience caused during your stay.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Please know that we are working diligently to improve our facilities and enhance the overall guest experience.Your feedback is incredibly valuable to us. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
by A verified traveler
Posted 21 Oct 2024
This property was terrible. It was filthy, there were random large car parts scattered in the parking lot. The front desk was never manned and when someone would finally show up, they were not helpful or friendly. We stayed only one night (I wish we didn't even stay that long), we checked out early and went down the street to a way nicer property. They also charged a $240.00 incidentals fee that they did not disclose. This came out of my account unknowingly. They never provided a receipt or any paperwork.
Comment from Hotel Management
22 Oct 2024 by Ceeya, Media Manager, Hotel Management
I would like to extend my sincere apologies for the inconvenience caused during your stay.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Please know that we are working diligently to improve our facilities and enhance the overall guest experience.Your feedback is incredibly valuable to us. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
by A verified traveler
Posted 18 Oct 2024
Dirty and in disrepair. Poorly done updates, electrical outlets not even screwed into the wall. Very poor lighting. It’s obvious that they tried to Spruce this place up. But it was done on the cheap.
Comment from Hotel Management
22 Oct 2024 by Ceeya, Media Manager, Hotel Management
I would like to extend my sincere apologies for the inconvenience caused during your stay.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Please know that we are working diligently to improve our facilities and enhance the overall guest experience.Your feedback is incredibly valuable to us. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
by A verified traveler from Longmont
Posted 16 Oct 2024
There were repairs in progress and more that the room needed. I’m sure that I wouldn’t stay there again.
Comment from Hotel Management
18 Oct 2024 by Ceeya, Media Manager, Hotel Management
I would like to extend my sincere apologies for the inconvenience caused by the renovation work taking place at our hotel during your visit.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with house keeping department to better handle these types of situations differently in the future. Please know that we are working diligently to improve our facilities and enhance the overall guest experience. Your feedback is incredibly valuable to us, and we appreciate your understanding and patience during this time of transition. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
by A verified traveler
Posted 16 Oct 2024
We arrived and there had been no hot water for at least two days. The person at the dest said it was to be repaired the next day (monday) They refused to cancel our reservation, talked a foreign language when we asked to speak to the manager, who refused to show up. We had to book at the last minute another hotel. Pool was closed and empty.
Comment from Hotel Management
18 Oct 2024 by Ceeya, Media Manager, Hotel Management
I would like to extend my sincere apologies for the inconvenience caused during your stay.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Please know that we are working diligently to improve our facilities and enhance the overall guest experience.Your feedback is incredibly valuable to us. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Ceeya, Media Manager, Hotel Management
I would like to extend my sincere apologies for the inconvenience caused during your stay.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Please know that we are working diligently to improve our facilities and enhance the overall guest experience.Your feedback is incredibly valuable to us. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Ceeya, Media Manager, Hotel Management
I would like to extend my sincere apologies for the inconvenience caused during your stay.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Please know that we are working diligently to improve our facilities and enhance the overall guest experience.Your feedback is incredibly valuable to us. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
by A verified traveler
Posted 13 Oct 2024
Holes in the floor, no hot water, room looks like there was a fire previously. Electrical wiring exposed everywhere.
Comment from Hotel Management
18 Oct 2024 by Ceeya, Media Manager, Hotel Management
I would like to extend my sincere apologies for the inconvenience caused during your stay.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Please know that we are working diligently to improve our facilities and enhance the overall guest experience.Your feedback is incredibly valuable to us. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
