Ratings based on 941 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Love location
by A verified traveler
Posted 26 Nov 2024
Great location.
by A verified traveler
Posted 26 Nov 2024
Great location, clean but a bit outdated. We had hot water issues.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Beatrice,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city!
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Guest Relations, Hotel Management
Dear Adrianne Rochelle,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city!
by A verified traveler
Posted 21 Nov 2024
There was some trouble controlling the temperature in the room was hot. Otherwise, it was a great stay.
Comment from Hotel Management
23 Nov 2024 by Guest Relations, Hotel Management
Dear Carlos,Thank you for your review. We are sorry to hear about the trouble you had with the temperature and we'll be sure to alert maintenance so they can ensure it is working properly. However, it's delightful to hear that you had a great stay otherwise. It was a pleasure hosting you and we hope to welcome you back soon.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Dear Kenyiel, We're glad you enjoyed your stay and appreciate the perfect rating. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 21 Nov 2024
Hotel Convenent Review
I recently stayed at Royal Sonesta and had an overall pleasant experience. The location is incredibly convenient, being close to the metro train station, making it easy to get around the city. There are also plenty of dining options nearby, which was a big plus.
The rooms were clean and spacious, offering a comfortable environment to unwind after a busy day. The front desk staff stood out for their friendliness and accommodating attitude, always ready to assist with any requests.
The only downside was the bed, which was much too soft for my liking. I found myself sinking into the mattress, which made it difficult to get comfortable and led to a restless night’s sleep.
Despite the issue with the bed, I would still recommend Royal Sonesta for its prime location, great service, and clean accommodations. Just be mindful if you prefer a firmer mattress!
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Dear Shannon,Thank you for your perfect rating and thoughtful recommendation. We're thrilled our fabulous location suited your needs well, and we appreciate you mentioning our impeccable accommodations and exceptional service. However, we apologize for your disappointment with the mattress. Guest comfort is of the utmost importance, so we'll be sure to share your feedback internally for further consideration. We hope to welcome you back in the future for an even better stay.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear John,Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop!
by A verified traveler
Posted 19 Nov 2024
Great Hotel in great part of DC, great Staff and clean. Cleaning staff is excellent, restaurant cireto is great as well.
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear Alfred,From our clean accommodations to our amazing team members, we're so happy to know that you enjoyed everything about your time with us. Thank you so much for the high rating and we hope to see you again soon.
