Ratings based on 463 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Female staff member was exceptional. She mentioned places to visit and places to eat.
by A verified traveler
Posted 23 Nov 2024
Daniel was the best and was very welcoming and helpful
by A verified traveler
Posted 15 Nov 2024
Fantastic hotel with exceptional customer service and hospitality. Great location for exploring Florence and all members of the team made us feel so welcome and were available for any queries/requests we had. I'd visit Florence again, just to stay here. Building is full of character and breakfast here, was a great way to start the day.
by A verified traveler
Posted 2 Nov 2024
They have some kind of high tech lighting system in the room that was glitchy. They worked on it for about 2 hrs after we checked in. Finally got the lights to come on by changing out a switch box the next morning. Only had 1 light the first night that we could get on. The bathroom light. After the switch was changed out, there were still some lights that did not come on. The staff was friendly, and tried to help, but the hotel was full up, and they had no other rooms available. I’ve never been in such a small elevator. Opted to take the stairs. Thankfully I was only on the 2nd floor.
by A verified traveler from Lake Zurich
Posted 28 Oct 2024
Rooms were a little tight but everything went good!
by A verified traveler
Posted 24 Oct 2024
Great location and friendly staff.
by A verified traveler
Posted 24 Oct 2024
Modern lovely decor and wonderful overall design, the stolen Mona Lisa was found here! Excellent responsive and helpful staff.
by A verified traveler
Posted 19 Oct 2024
Perfect location and friendly, helpful staff.
by A verified traveler
Posted 17 Oct 2024
Rooms need a paint job… this could be a 4 star with a little love
by A verified traveler
Posted 10 Oct 2024
