Ratings based on 991 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Key Biscayne
Posted 3 Jan 2025
Property on great location most of the main attractions walking distance.air conditioning doesn’t work on the room some rare smells from he bath plumbing.
Rug not to clean
by A verified traveler from Zionsville
Posted 28 Dec 2024
This property is within 15 minutes easy walk of most of Florence's attractions. 30 seconds from the Pont De Vecchio on Duomo side. Friendly and helpful. Were able to have our room ready a little early (around 1.30pm) which is not common in Europe.
Comment from Hotel Management
28 Dec 2024 by Rossella Nelli, General Menager, Hotel Management
Thank you so much for your kind review.We are delighted to hear you enjoyed your stay and appreciated our overall service.We hope to host you again soon!
by A verified traveler
Posted 23 Dec 2024
The staff and location were the best possible. I say it every time I stay here, I will never stay anywhere else in Florence.
Comment from Hotel Management
24 Dec 2024 by Rossella Nelli, General Manager, Hotel Management
Thank you very much for your kind feedback
by A verified traveler from Newton
Posted 23 Dec 2024
Best location, great view from some rooms, nice staff, excellent breakfast buffet
Comment from Hotel Management
24 Dec 2024 by Rossella Nelli, General Manager, Hotel Management
Thank you so much
by A verified traveler from Newton
Posted 17 Dec 2024
Friendly, knowledgeable staff, nice room with a view of the Arno, very close to major attractions yet a feeling of privacy
Comment from Hotel Management
17 Dec 2024 by Rossella Nelli , Hotel Management
Thank you!
by A verified traveler
Posted 15 Dec 2024
The staff at the hotel was amazing (front desk, night manager, housekeeping director, breakfast staff) and the hotel was classic Florentine style. Although I didn’t get to enjoy the entirety of my prepaid stay at the hotel and Florence ( I injured myself on day 3 of my 15 day stay and left for the US on day 7), my stay was comfortable and all the staff helped me as needed. Beautiful roof top terrace. Nice location near the Uffizi. Great breakfast. Clean rooms.
Comment from Hotel Management
15 Dec 2024 by Rossella Nelli, General Manager, Hotel Management
Thank you very much for your kind feedback!
by A verified traveler
Posted 4 Dec 2024
The rooms were certainly outdated, but the people were wonderful, and the breakfast was outstanding!
Dave
Comment from Hotel Management
5 Dec 2024 by Rossella Nelli, General Manager, Hotel Management
Thank you so much for such a beautiful feedback!
by A verified traveler
Posted 29 Nov 2024
Location is great!
Comment from Hotel Management
30 Nov 2024 by Rossella Nelli, General Manager, Hotel Management
Thank you!
by A verified traveler
Posted 25 Nov 2024
The hotel is close to everything. You can walk to the Ponte Vecchio, Duomo or the Uffizi.
Comment from Hotel Management
25 Nov 2024 by Rossella Nelli, General Manager, Hotel Management
Thank you very much.
by A verified traveler from Berthoud
Posted 21 Nov 2024
The staff is wonderful, the room was clean and spacious. Just a quick walk to the
Comment from Hotel Management
23 Nov 2024 by Rossella Nelli, General Manager, Hotel Management
Thank you for your kind feedback!
