Ratings based on 89 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2021
by A verified traveler
Posted 25 Aug 2021 on Hotels
Comment from Hotel Management
17 Sep 2021 by Cheshta, Hotel Management
Thanks for the positive rating, James! Hope to welcome you again soon. Regards, Ivy
by A verified traveler
Posted 9 Aug 2021 on Hotels
Comment from Hotel Management
17 Sep 2021 by Ammy, Hotel Management
Thanks for the positive rating, Claire! Hope to welcome you again soon. Regards, Amelia.
by A verified traveler
Posted 8 Aug 2021 on Hotels
Comment from Hotel Management
17 Sep 2021 by Cheshta, Hotel Management
Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy
by A verified traveler
Esplanade
Posted 7 Aug 2021 on HotelsFine pleasant hotel
Comment from Hotel Management
9 Aug 2021 by Noah, Hotel Management
Hi, we are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.
by A verified traveler
Posted 20 Jul 2021
I liked that it was near the beach. What I didn't like was our room was not cleaned once during our stay.Even the bed wasn't made.
Comment from Hotel Management
21 Jul 2021 by Noah, Hotel Management
Hi, thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Noah
by A verified traveler
Posted 11 Jul 2021 on Hotels
Comment from Hotel Management
12 Jul 2021 by Jane, Hotel Management
Hi, Raymond! Thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, Jane!
by A verified traveler
Double booking hotel management!
Posted 27 Jun 2021 on HotelsI arrived at about 15:00 on day of booking to be told my booking had been cancelled on 10th June. I can find no trace of the cancellation on the day, no computer with me, just a confirmation of booking printout. Asked to leave!
Expedia can find no documentation of cancellation. Hotels cannot find any cancellation nor can OYO so I presume the hotel cancelled, did not tell me but they had double booked. BEWARE! All accommodation in town booked due to major event. 2 coach loads in hotel could be the reason! No refund as yet from cancellation!
Comment from Hotel Management
28 Jun 2021 by Cheshta, Hotel Management
We truly regret the distress caused. We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Jacob
by A verified traveler
Posted 7 Jun 2021 on Hotels
Comment from Hotel Management
8 Jun 2021 by Marie, Hotel Management
Hi, William! Thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, Marie!
by A verified traveler
Okay for a night
Posted 15 Oct 2020 on HotelsHotel is a bit dated, room was very very small, bed okay, pillow's too hard. View out the window was a derelict building and grounds. Dinner menu wasn't good. Didn't try breakfast. Staff member at reception was friendly and polite.
Comment from Hotel Management
17 Oct 2020 by Bella, Hotel Management
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Bella!
