Ratings based on 199 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Thomas, Hotel Management
Cher Steven,Je vous remercie d'avoir partagé votre expérience dans notre hôtel. Nous sommes ravis que vous ayez passé un agréable moment chez nous.Au plaisir de vous accueillir de nouveau,Bien à vous,
by A verified traveler from Port Moody
Posted 31 Oct 2024
It’s a beautiful property right on the water. The pool is spectacular! All the staff were amazing except for a bartender one bartender who wasn’t as friendly or helpful as we would have expected. The only disappointing part was we had the most uncomfortable pillows that did not fit with such a wonderful hotel. But without a doubt, the most amazing hotel in Dunkirk.
Comment from Hotel Management
31 Oct 2024 by Thomas, Hotel Management
Dear Wade,Thank you for sharing your experience in our hotel. We are glad you enjoyed your stay. We take into account your feedback to keep improving our services.Kind regards,
by A verified traveler
Posted 29 Oct 2024
The hotel was excellent for the price except for the hidden charges i.e deposit and sitting tax i was notinformed about. Was a shame the parking was awkward at the start as one member of staff didnt inform us about the shuttle car provided. The room was of very high standard although couldn't get the aircon on at night. Tv was saying we could connect phone unfortunately it didnt work and accessing the usb port was difficult may be it should be on a pull out bracket. Also the food was excellent although putting menu in english may have helped.
Comment from Hotel Management
30 Oct 2024 by Thomas, Hotel Management
Dear Alan, Thank you for sharing your experience in our hotel. I am glad you enjoyed your stay. City tax is a mandatory tax taken by the city. This tax is mentioned in the conditions of reservation. Next time, if you need any assistance for TV, feel free to contact our reception, we will help you with great pleasure. Looking forward to welcoming you back, Kind regards,
by A verified traveler
Posted 23 Oct 2024
Great team of staff, very warm and accommodating
Comment from Hotel Management
25 Oct 2024 by Thomas, Hotel Management
Dear David, Thank you for your kind words to our team. We are glad you enjoyed your stay in our hotel.Looking forward to welcoming you back, Kind regards,
by A verified traveler
Posted 16 Oct 2024
Loved the seaside location. Really loved everything about this property.
Try to get one of the seaside rooms on the fourth floor with the high arched windows. Amazing views in the morning.
Comment from Hotel Management
17 Oct 2024 by Thomas, Hotel Management
Dear Robert, Thank you for sharing your experience in our hotel. We are glad you enjoyed your stay. This amazing note rewards the daily work of our whole team !Looking forward to welcoming you back, Kind regards,
by A verified traveler
Posted 9 Oct 2024
Hotel is nice enough. Fantastic location on the beach. Staff was attentive. One down side was the noise at 12:45 at night. Not sure if it was the bar or another guest however it was loud enough to wake me twice When mentioned in the morning the front desk was passive and said they would advise management.
Comment from Hotel Management
12 Oct 2024 by Thomas, Hotel Management
Dear Ronald, Thank you for sharing your experience in our hotel. I am glad you enjoyed your stay in our hotel. Sorry for the noise at 12:45. Our bar and restaurant are closed at this hour, we are still investigating about it.Looking forward to welcoming you back,Kind regards,
by A verified traveler
Posted 7 Oct 2024
Very happy with our stay. Large walk in showers with rainfall shower heads. Also the only washcloths I have seen in our entire European vacation. Large fluffy bath towels.
Try to get a seaside room on the fourth floor with the large arched windows. Waking up to the broad view of beach, sea, and sky is amazing.
Comment from Hotel Management
7 Oct 2024 by Thomas, Hotel Management
Dear Robert, Thank you for sharing your experience in our hotel. We are glad you enjoyed your stay and your room. Looking forward to welcoming you back,Kind regards,
by A verified traveler
Posted 3 Oct 2024
We had a beautiful room facing the beach. Gated parking, water, fruit and cookies at reception. Great coffee, breakfast and dinner! Staff were very helpful, except one woman in the dining room.
Despite our car being hit while in the parking lot - I’d stay there again!
Comment from Hotel Management
4 Oct 2024 by Thomas, Hotel Management
Dear, Thank you for sharing your experience in our hotel. I am glad you enjoyed our services. I will share your beautiful feedback to my colleagues.Looking forward to welcoming you back,Kind regards,
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Thomas, Hotel Management
Cher Vincent, Je vous remercie d'avoir partagé votre expérience au sein de notre hôtel. Je suis ravi de voir que vous avez apprécié votre séjour et la qualité de nos services. Au plaisir de vous accueillir de nouveau, Bien à vous,
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Nils M. – Front Office Manager, Hotel Management
Dear Karen,Thank you for your stay at Radisson BLu Grand Hotel & Spa, Malo-les-bains,It seems that your stay did not meet your expectations. Would you be so kind to let us know a bit more about your experience on Expedia mailing.I remain at your disposal and wish you a nice day,Best regards,Nils M. – Front Office Manager
