2/10 Terrible
Imogen
Traveled with pets
Jan 21, 2025
Disliked: Staff & service, amenities
This has been a great location stop on my journey from the UK to Sweden each year but it has been more and more disappointing. I wasn't able to speak to anyone that understood enough English, when I asked at reception about room service she kindly printed off a 24 hour menu (very limited) when I called to order at 6pm I was put on hold FOUR times, couldn't understand I wanted to order food and then was told I couldn't until 7pm. I then called back to try and speak to someone else and the only thing available was Risotto and I asked for one of the puddings too. What arrived was cold overcooked tasteless risotto and an entirely different pudding. It cost 19 euros for the risotto and around 8 euros on top for having room service. Travelling on my own with my dog I felt restricted to have to order food to my room, one of the receptionists during check in literally hid from my dog and squeaked with nerves. I understand people can be scared of dogs but how is acceptable to work somewhere where it is advertised as a dog friendly hotel. I felt uncomfortable immediately and thought that maybe it's not just my dog maybe because I am British, as the next guests got a really warm reception. The year before I believe my car tyre was slashed in their car park - the hotel checked the cctv and no evidence to say this happened on their watch so will never know. I had to pay 90 euro deposit during check in, not consistent as others checking in werent asked.
Imogen
Stayed 1 night in Jan 2025
