Ratings based on 358 Verified Reviews
2.2 Room cleanliness
2.7 Service & staff
2.4 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Too late to check in after hours of driving. No other rooms available due to disney celebration. Hotel never called to check on arrival which kost others have done when it got late.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Lisa, Hotel Management
Hi, Veronica! Thank you so very much for your kindness. We are absolutely thrilled that you enjoyed your visit with us and we hope to see you again, soon. Regards, Lisa
by A verified traveler
Posted 12 Nov 2024
You should not allow guests to book a room online if they will not be able to check in upon arrival. Terrible business practice. I called the OYO customer service and they refused to refund me the TWO nights that booked at 10:45pm. Because I could not arrive to the hotel until 11:15pm, I was not able to check in for that first night (which I booked and psid for!!).
Comment from Hotel Management
13 Nov 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your recent booking.
At OYO, we strive to provide a seamless and hassle-free experience to our guests. We understand the frustration caused by not being able to check-in upon arrival. We regret any misunderstanding that may have occurred regarding the check-in time.
We would like to assure you that our team is always available to assist our guests, and we would have been happy to find a solution for you. Kindly share your booking details and contact information with us at guestsupport.na@oyorooms.com, and our team will be more than happy to assist you further.
We value your feedback and will use it to improve our services. We hope to have another opportunity to serve you better in the future.
Warm Regards,
Team OYO
by A verified traveler
Posted 12 Nov 2024
Near many things
Comment from Hotel Management
13 Nov 2024 by Author, Hotel Management
Dear Guest,
Thank you for your review. We're glad to hear that our hotel is conveniently located near many things. We aim to provide our guests with a convenient and accessible stay. If you need further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. We look forward to welcoming you back soon!
Best regards,
Team OYO
by A verified traveler from Fort Pierce
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your review with us. We apologize for any inconvenience you may have experienced during your stay. We truly value your feedback as it helps us to improve our services.
If you have any specific concerns or would like to provide more details about your experience, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team would be more than happy to assist you further.
We hope that you will give us another opportunity to serve you better in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Lisa, Hotel Management
Hi, Yailin! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa
by A verified traveler
Posted 5 Nov 2024
The bed is very uncomfortable, the door is difficult to open and close with the key, the bathroom door is difficult to close, it's a terrible place. They also charged $50 deposit for such a dilapidated room. like a joke. I wanted to cancel my reservation as soon as I entered the room, but I could not reach you. I don't want to stay here. It's a disgusting room.
Comment from Hotel Management
12 Nov 2024 by Lisa, Hotel Management
Hi, Birsel! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Lisa
by A verified traveler
Posted 25 Oct 2024
The only real issue we had was our door. The door was hard to get unlocked and we’d have to call the service guy to come unlock it.
Comment from Hotel Management
26 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the inconvenience caused regarding the issue with the door. We have noted your concern and will ensure that it is addressed promptly. Please feel free to reach out to us at guestsupport.na@oyorooms.com if you need any further assistance.
Warm regards,
Team OYO
by A verified traveler
Posted 23 Oct 2024
Bad customer service.Everything in the room was dirty,crockroach everywhere!
Comment from Hotel Management
23 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience you had during your stay with us. This is definitely not the kind of service we strive to provide.
We understand the importance of cleanliness and hygiene, and we are deeply sorry for any inconvenience caused by the condition of the room. Our team will be immediately alerted and will work diligently to rectify these issues.
Please be assured that we take your feedback seriously, as it helps us improve our services. We value your patronage and would love the opportunity to make it up to you.
If there is anything else we can assist you with or if you would like to discuss your concerns further, please don't hesitate to reach out to us at guestsupport.na@oyorooms.com. Our team is always here to help.
Best regards,
Team OYO
by A verified traveler
Posted 22 Oct 2024
Overall an unsatisfactory experience…no doorknob on bathroom, substance smeared on bathroom door and wall, dirt in all corners of room, lamp broken in half. However, staff did respond when I requested linens and help with TV operation. We would not have stayed had any other vacancies been available during a hurricane.
Comment from Hotel Management
23 Oct 2024 by Author, Hotel Management
Dear Guest,
We apologize for the unsatisfactory experience you had during your stay. We understand how important it is to have a comfortable and clean room. We appreciate your feedback regarding the issues you faced with the bathroom, cleanliness, and broken lamp.
We're glad our staff responded promptly to your requests for linens and help with the TV operation. However, we're sorry these issues overshadowed your experience.
Please be assured that we take your feedback seriously, and we will address these concerns with our team to ensure such incidents are not repeated in the future.
We hope you will give us another opportunity to serve you better in the future. If there's anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
