Ratings based on 794 Verified Reviews
3.5 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jan 2025
You get what you pay for.
Comment from Hotel Management
13 Jan 2025 by American Inn & Suites, Hotel Management
Thank you for your feedback! We appreciate you sharing your experience. We're always looking for ways to improve, and your comments about updates will definitely be taken into consideration. We hope to have the opportunity to provide you with an even better experience in the future!
by A verified traveler
Posted 11 Jan 2025
Average stay, things could be updated. Simply you get what you pay for.
Comment from Hotel Management
13 Jan 2025 by American Inn & Suites, Hotel Management
Thank you for your feedback! We appreciate you sharing your experience. We're always looking for ways to improve, and your comments about updates will definitely be taken into consideration. We hope to have the opportunity to provide you with an even better experience in the future!
by A verified traveler
Posted 30 Dec 2024
Staff was great but roomhad horrible smell. Front desk gave us spray for room but by middle of night we were ready to leave. Bathroom was very dirty.
Comment from Hotel Management
30 Dec 2024 by American Inn & Suites, Hotel Management
Hello, We are glad you found our staff kind. We do apologize about the smell. Thank you
by A verified traveler
Posted 26 Dec 2024
Great stay
Comment from Hotel Management
27 Dec 2024 by American Inn & Suites, Hotel Management
Hello Shawn, We are glad you enjoyed your stay here at American Inn and Suites and we hope to have you back in the near future. Thank you
by A verified traveler from Mississauga
Posted 24 Dec 2024
Overall good experience
Comment from Hotel Management
26 Dec 2024 by American Inn & Suites, Hotel Management
Hello Danish, We are glad you enjoyed your stay here at American Inn and Suites, we hope to have you back in the near future. Thank you
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
23 Dec 2024 by American Inn & Suites, Hotel Management
Hello Angel, What was wrong with your stay so we can improve for future guests.
by A verified traveler
Posted 17 Dec 2024
I checked in, walked into the room and went to check the mattress, where I found a maggot. I took a picture, went to the front desk told him, showed him a photo and he told me he could move me to a different room. I told him I didn’t want to stay there and I wanted a refund because I was leaving. He told me he understood I didn’t want to stay there because a maggot on the mattress is unacceptable, but he couldn’t refund me. So I checked out and left, out of that money. Long story short, I paid for a room with a maggot, and God only knows what else, and got nothing for the money spent.
I absolutely would not recommend this property to anyone.
Comment from Hotel Management
17 Dec 2024 by American Inn & Suites, Hotel Management
Hello, We apologize for any inconvince this caused you, But our head housekeeper checked the room and their was no maggot. Thank you
by A verified traveler
Posted 15 Dec 2024
For an older hotel it was very clean and the staff was very friendly.
Comment from Hotel Management
17 Dec 2024 by American Inn & Suites, Hotel Management
Hello Adam, We are glad you enjoyed your stay here at American Inn and Suites and we hope to have you back in the near future. Thank you
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by American Inn & Suites, Hotel Management
Hello, Was their anything in particular that you didn't enjoy during your stay? If so please let us know so we could improve for future guests. Thank you
by A verified traveler
Posted 11 Dec 2024
Im in dundee fl not Michigan
