Ratings based on 224 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Mar 2020 on Hotels
Bloody booger on the bed sheet; had to request service. Family room located right near the bar area (no consideration) No heat at the time & remodel was rushed; the carpet had gap between floorboard and wall.
Comment from Hotel Management
7 Jun 2020 by Catherine K, Hotel Management
We are sorry to hear about your experience and to learn about the multiple housekeeping and maintenance issues that you experienced. We always welcome the opportunity to immediately correct any issues or concerns whether that means having housekeeping or maintenance tend to an issue or finding another room type or location that is more comfortable.
Again, we thank you for your feedback and your patronage and sincerely hope you will give us the opportunity to better serve you in the future.
by A verified traveler from North Vancouver
Posted 11 Mar 2020
Central location, walking distance to downtown. Rooms are clean and beds are comfortable.
Comment from Hotel Management
13 Apr 2020 by Catherine K, Hotel Management
We appreciate you taking the time to let us know that you enjoyed your stay and found your room to be clean and comfortable.
We are happy to learn that our location worked well for your needs, being centrally located, walking distance to downtown, shops, restaurants and galleries.
We hope to have the opportunity to accommodate you again in the future.
by A verified traveler
Posted 9 Mar 2020
My room was not clean when we checked in, the desk clerk cleaned it while we waited. I felt sorry for her as it was a housekeeping error
Comment from Hotel Management
22 Jun 2020 by Catherine K, Hotel Management
We appreciate you taking the time to submit a review and ensuring we were aware of the housekeeping error.
Our front desk agent did relay your experience and was more than happy to clean and prepare your room and find a comfortable spot for you and your daughter to have dinner while waiting. We appreciate your patience and understanding as at times errors do take place. We believe it is how these errors are handled that reflect our genuine care for guest service.
We hope you choose to stay with us again if returning to the Cowichan Valley as we would love the opportunity to welcome you back.
by A verified traveler from Kelowna
Posted 6 Mar 2020
Its a bit of an older hotel but Very clean and the staff was wonderful, we will definitely stay again-good value for the money
by A verified traveler from Penticton
Posted 5 Mar 2020
The staff were friendly and helpful. It’s location was close to the amenities that I needed.
Comment from Hotel Management
13 Apr 2020 by Catherine K, Hotel Management
Hi Dean, thank you for submitting your review and for noting our friendly and helpful team! We are happy that you enjoyed your stay and that our location worked well for your needs.
We hope to welcome you back next time you are visiting the Cowichan Valley.
by A verified traveler
Posted 4 Mar 2020
Comment from Hotel Management
6 Mar 2020 by Catherine K, Hotel Management
Thank you for taking the time to submit your feedback and rating. It sounds like you enjoyed your stay!
by A verified traveler
Posted 2 Mar 2020 on Hotels
Comment from Hotel Management
6 Mar 2020 by Catherine K, Hotel Management
Thank you for taking the time to submit your feedback and provide a 10 / 10 rating. It sounds like you enjoyed your stay and we hope to accommodate you again if you find yourself back in the Cowichan Valley!
by A verified traveler
Posted 2 Mar 2020
Comment from Hotel Management
6 Mar 2020 by Catherine K, Hotel Management
Thank you for taking the time to submit your rating. It sounds like you enjoyed your stay and we hope to have the opportunity to accommodate you again in the future.
by A verified traveler
Excellent cleanliness and service
Posted 29 Feb 2020 on HotelsAs advertised. Very clean and staff was very pleasant and very helpful.
Comment from Hotel Management
13 Apr 2020 by Catherine K, Hotel Management
Hi Patricia! Thank you for providing us with your feedback. We are always thrilled to share these reviews with our team and appreciate your kind words.
by A verified traveler
Posted 28 Feb 2020 on Hotels
Comment from Hotel Management
6 Mar 2020 by Catherine K, Hotel Management
Hello Findlay, We appreciate the 10 / 10 star rating and are happy to see you enjoyed our stay. See you next time you are in the Cowichan Valley!
