Ratings based on 471 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Nice staff.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Joed,We appreciate your kind words about our staff and their excellent service. Please feel free to reach out to our management team directly with any further feedback or concerns. Your comments are invaluable to us in our ongoing efforts to improve the guest experience.
by A verified traveler
Posted 12 Nov 2024
Easy check in. Clean, bed was comfortable
Comment from Hotel Management
14 Nov 2024 by Manager, Hotel Management
Hello Anne,We are pleased to hear that you found our check-in process easy and your room clean and comfortable. Your comfort is our priority and we strive to provide a seamless experience for all our guests. If you have any further feedback, please feel free to reach out to us directly.
by A verified traveler
Posted 23 Oct 2024
.
Comment from Hotel Management
24 Oct 2024 by Manager, Hotel Management
Hello Jamesia, Thank you for sharing your feedback with us. We appreciate your comments and will ensure they are shared with our team for further review. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.
by A verified traveler
Posted 23 Oct 2024
Overall, this was a very nice and clean hotel. The staff at check-in was very sweet and knowledgeable about the area-she gave me tips on avoiding traffic. Traffic is the only issue I had with the hotel. It is located at a somewhat busy traffic light near the main highway and there has been some construction near the light. This made it challenging sometimes to get in and out of the hotel area. Also, the breakfast area is somewhat small and uncomfortable moving around at times when other guests were sitting in the breakfast area. I would definitely stay again though.
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Jamesia,Thank you for your positive feedback on our hotel cleanliness and friendly staff. We appreciate your understanding of the traffic situation near the highway; we strive to provide helpful local tips for our guests. We'll take note of your comments about the breakfast area and work on improving guest flow. We look forward to welcoming you back on your next visit.
by A verified traveler from Duncan
Posted 21 Oct 2024
It was Hurricane Helena and no power for several days so the hotel won't let my husband check in but they also won't give us our money back! We were flooded n we understand that they won't let us check in ! But if so, then they should not take our money they should refund us!!!!!!!!!!
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Hello Shannen, We apologize for any inconvenience caused by the weather. Please reach out to our management team directly regarding any refund requests for your reservation. Thank you for your understanding and we hope to welcome you back in the future.
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello Brandon, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
by A verified traveler
Posted 24 Sep 2024 on Hotels
Comment from Hotel Management
25 Sep 2024 by Manager, Hotel Management
Hello Austin,We are sorry to learn that your experience did not meet expectations. Please feel free to contact us directly to share more details about your stay so we can address any concerns and improve our services for future guests.
by A verified traveler
Posted 23 Sep 2024
Staff is great. They are all friendly and helpful!
Comment from Hotel Management
25 Sep 2024 by Manager, Hotel Management
Hello Helen,We are delighted to hear you had a positive experience with our friendly and helpful staff. Your kind words are truly appreciated, and we hope to welcome you back soon for another enjoyable stay.
by A verified traveler
Posted 18 Sep 2024
Overall i would do it again
Comment from Hotel Management
20 Sep 2024 by Manager, Hotel Management
Hello Octavius,We appreciate your feedback and are pleased to hear you would consider staying again. Should you choose to revisit, we look forward to providing you with another memorable experience.
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Manager, Hotel Management
Hello Kenny,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.
