Ratings based on 655 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
Complaint of alot arguments at checkin that was among other rooms
Comment from Hotel Management
19 Sep 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Deon,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DUMFRIES - QUANTICO. I am truly sorry for the situation you mentioned at check in. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Kojo, We at the RED ROOF INN DUMFRIES - QUANTICO are thrilled to have earned your scoring of 4/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Carla RediResponse Specialist, Hotel Management
Dear Sara,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Dumfries - Quantico is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Sep 2024
I like because is nice and clean
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Arianna, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dumfries - Quantico and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Aug 2024
The hotel staff is exceptional. They may check in smooth and Everlast every time we stay here. My only issue is every time we come here I voice the same concern. They can use new sheets and comforters. The sheets and comforters have holes and burn stains in them and it’s horrible.
Comment from Hotel Management
16 Aug 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Aaliyah,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DUMFRIES - QUANTICO. I am happy you were pleased with our exceptional staff, who made the check in process smooth. However, you expressed the sheets and comforters had holes and burn stains resulting in your experience being hindered. In regard to getting new sheets and comforters, your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for sharing your feedback and we look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Aug 2024
Cheap and convenient. Room wasn't as clean as i would prefer, there was previous guest leftovers in the fridge when i arrived. Bathroom didnt appear thoroughly clean: (dust, spotty, stains in tub etc.) Staff were friendly and it was quiet.
Comment from Hotel Management
9 Aug 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Jeannette,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DUMFRIES - QUANTICO. I am happy to read that you found the hotel to be convenient and affordable. I am sorry that the room was not properly cleaned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse SpecialistDear Jeannette,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DUMFRIES - QUANTICO. I am happy to read that you found the hotel to be convenient and affordable. I am sorry that the room was not properly cleaned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A verified traveler from Parma Heights
Posted 22 Jul 2024
I stayed here for two nights on a recent road trip. It served its purpose for a reasonable price in a convenient location. I did not encounter some of the issues expressed by others such as safety concern or bugs. It's right next to 95, but I found it fairly quiet even under those circumstances. It takes a LOT for me to complain - and I didn't feel like making a big deal out of it in this instance - but admittedly I was disappointed to find the room was half-cleaned when I stepped into it. The bed was made, but there were clearly used towels and remnants of orange juice and vodka cups sitting on the desk. I threw away the mess and used the available clean towels, but obviously that's not the point. But overall and beyond that, again the stay was fine.
Comment from Hotel Management
24 Jul 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Chris, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dumfries – Quantico. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. I was happy to read that your stay was fine and the quiet environment encountered was to your liking, resulting in a 3/5 rating. However, you indicated that you were unsatisfied with the room not fully clean, the unclean towels and other listed concerns, which was truly disheartening to read. Please accept our sincerest apologies for the impact these issues had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 21 Jul 2024
The hotel was a literal wreck need to be demolished
Comment from Hotel Management
23 Jul 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Josh,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dumfries – Quantico. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied that the property did not meet your expectations. Please accept our sincerest apologies for the impact this issue had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 20 Jul 2024
Comment from Hotel Management
22 Jul 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey John,Red Roof appreciate you taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Dumfries - Quantico and I felt good seeing your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
