Ratings based on 623 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
Comment from Hotel Management
25 Jun 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Mohammed. The staff and I at the Red Roof Inn Dumfries - Quantico were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Jun 2024
Not clean , not safe
Comment from Hotel Management
25 Jun 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Gwendolyn,Thank you for your review following your stay at Red Roof Inn Dumfries - Quantico. You stated that you felt unsafe and our hotel was unclean, which is not the experience we would like our guests to have. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
15 Jun 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Claudia, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Dumfries - Quantico. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Jun 2024
Location was good, as we were headed south and wanted to be beyond DC. Our room was fine....clean and uncluttered. Modern bathroom.
The office / reception area was unimpressive and gave an initial bad impression. And the grounds around the place were dirty and cluttered with debris......also a bad first impression.
Comment from Hotel Management
15 Jun 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Doug, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Dumfries - Quantico. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that your room was satisfactory and the convenience of the location, prompting your 4/5 score. In regards to the lack of cleanliness we want to assure you that the issues you raised are not in line with our usual standards of service. Your feedback is valuable, and our Red Roof team will conduct an internal investigation to address these issues. We hope for the opportunity to rectify any disappointment and make amends during your future experiences with us.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Jun 2024
Sheets dirty and had spots on them..... towels and Wash clothes dirty
Comment from Hotel Management
8 Jun 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Cortez, for taking the time to write a review of your stay at the Red Roof Inn Dumfries - Quantico. Please accept our most sincere apologies for the concerns you described regarding the cleanliness of the linens, towels and washcloths. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler from WOODBRIDGE
Posted 2 Jun 2024
The property is not that aesttically pleasing but it serves its purposes. I am not sure if breakfast was available but i wouldn't have known where too look. Room was decent, no frills, no extras.
Comment from Hotel Management
2 Jun 2024 by Manager, Hotel Management
Thank you for choosing to stay with us and provide us with your feedback. We will try and make sure that your next stay experiences will be the best. Looking forward to seeing you again.
by A verified traveler
Posted 2 Jun 2024
Nice
Comment from Hotel Management
2 Jun 2024 by Manager, Hotel Management
We are so thrilled to get such amazing feedback. We will be glad to welcome you again. Thank you for choosing to stay with us and take time to provide such nice feedback.
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
22 Jun 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Trevin, The staff at the Red Roof Inn & Suites Houston - Hobby Airport and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 May 2024
Room service happened once out of the three weeks i stayed there, crack heads and hookers were out all night talking and screaming at each other usually.
Cops out multiple times a day.
Bathrooms have rust and mold.
Comment from Hotel Management
24 May 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Peter,Red Roof felt disheartened to hear that your recent experience at the Red Roof Inn Dumfries - Quantico did not meet your expectations due to possible mold, limited housekeeping, along with other highlighted issues. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 23 May 2024
Great
Comment from Hotel Management
24 May 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Trent,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Dumfries - Quantico. It's great to see you enjoyed your stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
