Ratings based on 22 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Real gem
Posted 8 Aug 2023 on HotelsWhat a gem of a place. Perfect stay
Comment from Hotel Management
8 Aug 2023 by Jeff, Hotel Management
Dear Angela,Thnk you for the reviewJeff & The Team
by A verified traveler
Posted 1 Aug 2023
Comment from Hotel Management
2 Aug 2023 by Jeff , Hotel Management
Thank you for the review
by A verified traveler from SWINDON
Posted 23 Jul 2023
Excellent food, clean & comfortable rooms, although thin walls if you know what I mean. Rooms weren’t freshened up between nights. Over a mile out of town which meant you need a taxi ride.
Comment from Hotel Management
23 Jul 2023 by Jeff, Hotel Management
Dear Nic,First of all; thank you for choosing The Mercure Dumfreis as your preferred hotel destination and I appreciate receiving your positive feedback.Your comments indicate to me that you had an enjoyable time at the hotel and based on this experience, I do hope that we will be able to welcome you back in the future.Thank you once again and with kind regards.Jeff & The Team
by A verified traveler
Posted 6 Jul 2023 on Hotels
Comment from Hotel Management
7 Jul 2023 by Jeff, Hotel Management
Thanks for the ReviewJeff & The Team
by A verified traveler
Posted 5 Jul 2023 on Hotels
Comment from Hotel Management
6 Jul 2023 by Jeff, Hotel Management
Dear Dorothy,Thank you for the ReviewJeff & The Team
by A verified traveler
Posted 29 Jun 2023 on Hotels
Friendly and helpful staff. Good facilities. Would definitely return.
Comment from Hotel Management
29 Jun 2023 by Jeff, Hotel Management
Dear Helen,thanks for the review, We would love to welcome you back.Jeff & The Team
by A verified traveler
Posted 26 Jun 2023
The hotel was convenient to Dumfries, good facilities, housekeeping cld have been better and menu in dining room was limited.
Comment from Hotel Management
27 Jun 2023 by Jeff, Hotel Management
Dear Katherine,Thanks for the Review Jeff & The Team
by A verified traveler
Lovely hotel on the surface
Posted 20 Jun 2023 on HotelsFirst room was very noisy and mad loud clicking noises when people walked past the door. The bathroom floor and shower did t look like they had been cleaned. Told no need to book for food that evening when we checked in and then had to wait 1.5hrs for a burger and chips. No sausage at breakfast and when we asked for it to be replenished they said that was the last batch! It was 9.15am and breakfast we served until 10.30am! Asked for a change of room which they accommodated and this was better with no noise
Comment from Hotel Management
27 Jun 2023 by Jeff, Hotel Management
Dear Michael,Thanks for the ReviewJeff & The Team
by A verified traveler
Posted 14 Jun 2023
The property inside was immaculate and very clean. Our room was absolutely immaculate and clean. Extremely comfortable bed. The meals were superb, and the staff, at reception and dining room were very friendly polite and helpful. Nothing to complain about whatsoever, however it would have been beneficial to be able to charge our devices, i.e. USB charging points. The only negativity would be the property's lack of street appeal!
Comment from Hotel Management
27 Jun 2023 by Jeff, Hotel Management
Dear Peter,Thank you for the reviewJeff & The Team
by A verified traveler
Posted 11 Jun 2023 on Hotels
Comment from Hotel Management
27 Jun 2023 by Jeff, Hotel Management
Dear PaulThanks for the reviewJeff & The Team
