Ratings based on 524 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
by A verified traveler
Posted 12 Dec 2024
No batteries in tv remote and staff refused to supply any. Heating in room not working. On the second night staying a random person was given a key to my room and walked while I was in bed. Awful hotel.
Comment from Hotel Management
18 Dec 2024 by Reception, Hotel Management
Thank you for your review, apologies for the inconveniences experienced.
by A verified traveler
Posted 3 Nov 2024
Room was nice and clean
Comment from Hotel Management
3 Nov 2024 by Reception, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 27 Oct 2024
Short stay for a Halloween party at Mabie Farm. I didn’t get out to see any sites after that as my waterproof Vessie’s failed miserably. Wet feet, soaked socks plus no other shoes to get out and about in. My own fault. The hotel staff have been amazing ( let me into dining room in slippers)except for the wake-up call a day early to vacate my room😂. I can’t give a review on property except it looks amazing in pictures I have seen. Farther out than I expected from city centre. I wanted to see the shops but I unfortunately couldn’t get out.
It is sad to have come this far and not get the Dumfries experience. Hotel is not to blame but I don’t see me coming back.
Comment from Hotel Management
3 Nov 2024 by Reception, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Reception, Hotel Management
Thanks for your review
by A verified traveler
Posted 20 Oct 2024
Staff are exceptionally friendly and helpful.
Comment from Hotel Management
21 Oct 2024 by Reception, Hotel Management
Thank you for your feedback it is much appreciated
by A verified traveler
Posted 20 Oct 2024
Fantastic property! Interesting history of The Crichton, beautiful botanical garden on the grounds, as well as an interesting cathedral. The breakfasts were top-notch, the garden view room was well appointed and taken care of. Thank you.
Comment from Hotel Management
21 Oct 2024 by Reception, Hotel Management
Thank you for your review, we're so glad you enjoyed your recent stay with us
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
21 Oct 2024 by Reception, Hotel Management
Thank you
by A verified traveler
Posted 21 Sep 2024 on Hotels
The hotel restaurant was excellent. The picture for the hotel is a little misleading…the parking area is by a white building next to the hotel. Reception and the restaurant are in the building pictured.
Comment from Hotel Management
22 Sep 2024 by Reception, Hotel Management
Thank you for your review. I hope we have the chance to welcome you back again soon
by A verified traveler
Posted 18 Sep 2024 on Hotels
Comment from Hotel Management
18 Sep 2024 by Alan, Hotel Management
Thank you for your positive feed back
