Ratings based on 118 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
We stayed at this hotel for 3 nights, and I have to say the breakfast was incredibly disappointing. Each morning, we were served the exact same plate, and I mean the same plate—untouched food from the first day was still there on the second, and by the third day, I had to tell them to throw it out because it was likely stale. It was clear there was no effort put into the breakfast at all. The staff were unhelpful and clueless about anything related to the meals. If you’re expecting a decent breakfast, avoid this hotel. You’re better off staying somewhere without breakfast and eating out instead. Room was below average as the shower wasn’t working, it was fixed the second night. There was no soap or shower gel in the bathroom, after asking 2/3 times they put a liquid hand soap on the third day. Would not recommend staying here. Not worth it.
Comment from Hotel Management
9 Nov 2024 by Lisa, Hotel Management
We are sorry to hear about your experience, Sadia! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Lisa
by A verified traveler
Posted 7 Oct 2024
Okay for one night
Comment from Hotel Management
7 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We appreciate your stay at OYO Rooms for one night. If there is anything we can assist you further with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your experience with us. We appreciate your feedback and are sorry to hear about the inconvenience you faced during your stay.
At OYO, we strive to provide a comfortable and enjoyable experience for all our guests. We apologize for falling short of your expectations. Please know that we take your concerns seriously and will look into the matter to ensure it is addressed.
If there's anything specific you would like to discuss or if you need any further assistance, please feel free to reach out to our team at guestsupport.na@oyorooms.com.
We hope to have another opportunity to serve you and make it right.
Warm regards,
Team OYO
by A verified traveler
Posted 24 Sep 2024
Rooms were not cleaned properly
Comment from Hotel Management
25 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback. We apologize for the inconvenience caused regarding the cleanliness of the rooms. This is certainly not the experience we want our guests to have.
Please be assured that we have taken note of your concern and addressed it with the housekeeping team to ensure such issues are not repeated in the future.
We appreciate your valuable feedback, as it helps us improve our services. If there is anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
19 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your experience with us. We are sorry to hear that you weren't completely satisfied with your stay at OYO.
At OYO, we always strive to provide the best possible experience for our guests. We understand that cleanliness is of utmost importance and we apologize if this was not up to our usual standards.
Please be assured that we take your feedback seriously and we will address the issues you have raised with our team. We truly value your comments as they help us improve our services.
If there is anything else we can do to make it right or if you have any further concerns, please do not hesitate to reach out to us at guestsupport.na@oyorooms.com.
We hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 15 Sep 2024
If everywhere else is fully booked then it’s fine. Other than that, the bedsheets were threadbare and had stains on them but as we had just arrived from a long haul flight we were too tired to care. The bathroom was run down with mould and a broken bit on the bath/shower. Massive spider in the bath. Breakfast was okay .
by A verified traveler
Posted 15 Sep 2024
Shower overflowed and did not drain. Breakfast was below average
Comment from Hotel Management
16 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the inconvenience caused due to the overflowing shower and the below-average breakfast. This is certainly not the experience we want our guests to have.
Please be assured that we take your concerns very seriously, and we will work towards resolving the issue with the shower drainage and improving the breakfast quality.
If you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Thank you for choosing OYO.
Warm regards,
Team OYO
by A verified traveler
Posted 7 Sep 2024
There were mice in the room and large i mean large spiders running around caught one in a glass to show the staff also bed sheets had stains all over it never slept a minute
Comment from Hotel Management
17 Sep 2024 by Tim, Hotel Management
Hi, Iqbal! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim
by A verified traveler
Posted 29 Aug 2024
Lots off traffic driving past the room was good but dated could do with usb sockets for charging phones staff were friendly and helpful
Comment from Hotel Management
17 Sep 2024 by Regards, Hotel Management
Hello, David! Thank you for taking the time out to share your valuable review with us. We pride ourselves on providing our customers with excellent services and we are overjoyed to receive your feedback and appreciation. Regards
by A verified traveler
Posted 22 Aug 2024
Very good staff
Comment from Hotel Management
16 Sep 2024 by Lisa, Hotel Management
Pleased to hear your kind words of appreciation, Farid! We will try our best to never fail in amazing you every time. Regards, Lisa
