Ratings based on 259 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
Very clean, basic room, which was perfect for a quick overnight stay.
Comment from Hotel Management
1 Dec 2024 by Manager, Hotel Management
Hello Bernadine,We are delighted to hear that you found our rooms clean and suitable for your short stay. Should you have any feedback for improvement, please feel free to contact our management team. Thank you for choosing our hotel, and we hope to welcome you back in the future.
by A verified traveler
Posted 18 Oct 2024
The proprietor keeps the rooms much cleaner than previous. Quite happy with my stay.
Comment from Hotel Management
18 Oct 2024 by Guest Relations Management , Hotel Management
Hi Michael,It's wonderful to hear that you noticed the improvements in cleanliness, and we’re so glad you had a happy stay with us. We take great pride in maintaining a clean and comfortable environment for our guests, and your feedback means a lot to us. We hope to welcome you back for another enjoyable visit!
by A verified traveler
Posted 14 Oct 2024 on Hotels
There were bugs in the room, including a cricket that sang ALL night long and hid between the carpet and the wall until we found it at 3am. There were small bugs in the bathroom. The toilet didn’t flush well, almost overflowing and when we told him he said they already knew.
Comment from Hotel Management
14 Oct 2024 by Guest Relations Management , Hotel Management
Dear Guest,Thank you for sharing your experience with us. I understand how frustrating it can be to encounter bugs in your room and to deal with a toilet that didn’t function properly. We appreciate you bringing these issues to our attention, and we want you to know that we take them seriously. Your comfort is important to us, and I assure you we will address these matters to improve the experience for our guests in the future.
by A verified traveler from Crawford
Posted 10 Oct 2024 on Travelocity
Thanks
Comment from Hotel Management
10 Oct 2024 by Guest Relations Management , Hotel Management
Hi Daniel!I appreciate your wonderful 5-star review very much. It's amazing to hear that your stay was filled with so many lovely experiences. We are delighted that everything met your expectations. Your encouraging words mean a great deal to us and inspire our staff to keep delivering exceptional service. We really hope to have you back soon for another amazing visit!
by A verified traveler
Posted 1 Sep 2024
It was fine for us. We had some chihuahuas and there was no problem at all. Very nice boy behind the counter
Comment from Hotel Management
1 Sep 2024 by Manager, Hotel Management
Hello Donna,We appreciate your feedback and are glad to hear that your stay went well with your chihuahuas. Our staff strives to provide excellent service to all our guests. We hope to welcome you back again in the future.
by A verified traveler
Posted 31 Aug 2024
Room was very clean, but the building is old and the renovations were poorly done. Tile baseboards in the bathroom were not grouted well and were open and not caulked on the top.
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Hello Herschel,We appreciate your feedback on your recent stay with us. While we're glad to hear you found your room clean, we'll be sure to address the concerns you've raised regarding the renovations with our team. Your input helps us improve our services for future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 30 Aug 2024
No soap,shampoo and conditioner
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Hello Jose,We appreciate your feedback and will share it with the team for improvement. Our hotel strives to offer a range of amenities, and we regret any inconvenience caused. Should you have any further concerns, please reach out to our management for assistance.
by A verified traveler from Crawford
Posted 27 Aug 2024 on Travelocity
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Comment from Hotel Management
27 Aug 2024 by Guest Relations Management, Hotel Management
Dear Daniel, Thank you so much for your outstanding 5 out of 5 rating! We are thrilled to hear that you had such a positive experience during your stay with us. Your perfect rating is a testament to our dedicated staff and the quality of service we strive to provide every day. We are delighted that our efforts to create a comfortable and enjoyable environment for our guests have met your expectations. Your feedback is incredibly valuable, and we look forward to welcoming you back for another exceptional stay in the future. Thank you again for choosing our hotel!
by A verified traveler
Posted 22 Jul 2024 on Hotels
Comment from Hotel Management
24 Jul 2024 by Guest Relations Management, Hotel Management
Dear Truett,I’m sorry to hear that your stay didn’t meet your expectations. We’re committed to providing a better experience for our guests and would appreciate any details you can share about what went wrong. Your feedback is important to us as we work to improve our services. Please let us know how we can make things right for you.
by A verified traveler
As expected
Posted 22 Jul 2024 on HotelsIt was about what I expected. Beds were nice and clean and it is a spacious room. The mini fridge and microwave were good too. The bathroom sink drain smelled bad and it didn’t drain all that well. The bathtub didn’t have a drain stopper and my daughter felt like she needed to shower with her crocs on because of the condition of the bathtub. The AC also had a bad stench. I woke up the first night with a bug crawling on me and there was a huge spider in the bathroom. I also wasn’t expecting housekeeping to come in and make our beds on the second day because I saw a sign that said they come in after 3 days. Maybe that was just for towels. There was no “do not disturb” sign so there was no way to decline this although it was nice to have the bed made. We had to get new keys on the second day because ours weren’t working in the afternoon. We stayed here because hotel prices are outrageous for Dumas, TX and this was a more affordable option. It was a room to sleep in for two nights and it served its purpose.
Comment from Hotel Management
23 Jul 2024 by Guest Relations Management, Hotel Management
Dear Cara,I’m sorry to hear about the issues you encountered during your stay. It's great to know you found the beds clean and the room spacious, but I understand how frustrating the problems with the bathroom, AC, and pests must have been. Your feedback is important, and I want to let you know that the hotel is currently undergoing remodeling to address these types of concerns and improve the overall experience. We appreciate your patience and understanding as we work to make these improvements.
