Ratings based on 973 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Everything was good
Comment from Hotel Management
14 Nov 2024 by Nash, Hotel Management
Hi Robert, We’re delighted to hear you had a good stay! Thank you for choosing us, and we look forward to welcoming you back for another great experience. Safe travels!- The Staff at Holiday Inn & Suites Duluth Downtown
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Nash, Hotel Management
Hi Jenna, Thank you for the 5-star rating! We're delighted to hear that you enjoyed your stay with us. If you have any specific feedback or comments you'd like to share, feel free to let us know. We appreciate your support and hope to welcome you back soon!- The Staff at Holiday Inn & Suites Duluth Downtown
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Nash, Hotel Management
Hi Michelle, We're disappointed to hear about your experience. Your feedback is important to us, and we'd like to learn more about your stay to address any issues. Please contact us directly so we can discuss your concerns and work towards a resolution that meets your expectations. We strive to provide exceptional service and apologize for any inconvenience caused during your visit.- The Staff at Holiday Inn & Suites Duluth Downtown
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Nash, Hotel Management
Hi Bridgit, Thank you for your feedback. We strive to provide exceptional experiences for all our guests, and we regret if we fell short of your expectations during your stay. Your comments help us identify areas for improvement, and we appreciate your insights.- The Staff at Holiday Inn & Suites Duluth Downtown
by A verified traveler from Altoona
Posted 4 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Nash, Hotel Management
Hi Kimberly,Thank you for the 5-star rating! We’re glad you enjoyed your stay. If you have any specific feedback, please let us know. We appreciate your support and look forward to seeing you again soon!- The Staff at Holiday Inn & Suites Duluth Downtown
by A verified traveler from Webster
Posted 4 Nov 2024
I ordered and payed for a king suite with an in the room jacuzzi. When I checked in they had given my room to another person and checked me into a regular room for the same price. I was cheated out of my room and out of my money paid for that room. I would like a full refund for this bad experience and disrespect and lack of response!
Comment from Hotel Management
14 Nov 2024 by Nash, Hotel Management
Hi Stanley, We apologize sincerely for the oversight and understand how disappointing this experience must have been, especially given your expectations for a special stay. This mix-up is far from the standard we strive for, and we’re committed to making it right. Please reach out to our management team directly so we can address your concerns and work on a resolution, including a refund for the inconvenience. Thank you for bringing this to our attention; we value your feedback and aim to restore your trust in us.- The Staff at Holiday Inn & Suites Duluth Downtown
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
14 Nov 2024 by Nash, Hotel Management
Hi Rebekah,Thank you for the 5-star rating! We’re glad you enjoyed your stay. If you have any specific feedback, please let us know. We appreciate your support and look forward to seeing you again soon!-- The Staff at Holiday Inn & Suites Duluth Downtown
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Nash, Hotel Management
Hi Debby, Thank you for the 5-star rating! We're glad you enjoyed your stay. If you have any feedback or suggestions, please let us know. We appreciate your support and look forward to your next visit! - The Staff at Holiday Inn & Suites Duluth Downtown
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Nash, Hotel Management
Hi J, Thank you for the 5-star rating! We’re glad you enjoyed your stay. If you have any specific feedback, please let us know. We appreciate your support and look forward to seeing you again soon!- The Staff at Holiday Inn & Suites Duluth Downtown
by A verified traveler
Posted 14 Oct 2024
Hot tub was broken
Comment from Hotel Management
14 Oct 2024 by Nash, Hotel Management
Hi Chris, Thank you for bringing this to our attention. We apologize for the inconvenience caused by the hot tub being out of order during your stay. Our team is actively working to resolve the issue, and we appreciate your patience. We hope to welcome you back soon for a more enjoyable experience!- The Staff at Holiday Inn & Suites Duluth Downtown
