Ratings based on 77 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
So much potential - but fell horribly short.
Posted 29 Jul 2024 on HotelsUnfortunately, the room's TV remote and satellite decoders were not in the room upon arrival and the room's fireplace (Morso) was broken. Required no less than 3 phone calls and a visit to reception to get TV to work. Unfortunately they couldn't fix the fireplace, room was freezing and there were no alternative sources to heat the room (no heaters / AC's etc).
Furthermore, massive hole in the carpet.
Just a quick note - there's a further R180 conservation levy to pay when you arrive which is not disclosed via Hotels.com
So much potential as the setting is amazing - but maybe we were just unlucky,
Comment from Hotel Management
2 Sep 2024 by Sharon, Hotel Management
Thank you for sharing your thoughts after your July stay. We're glad you enjoyed the stunning setting and see the potential in our resort. Your feedback on the TV, fireplace, and room heating is helpful, and we'll work on improving these areas. The conservation levy is mentioned in the confirmation letter, but we'll ensure it's even clearer. We hope you still had some memorable moments and would love to welcome you back for an even better experience.
by A verified traveler
Posted 2 Jul 2024 on Hotels
The estate is beautiful. The restaurant serves very good food at good prices. But one of room stank of smoke and had no heating (it was 4C outside in the evening) and staff would not do anything until I very firmly asked for another room.
In the morning running around the estate I got to see zebras, springboks and water bucks. So very happy stay in the end.
by A verified traveler
Posted 15 Mar 2024 on Hotels
by A verified traveler
Quiet beautiful surroundings
Posted 22 Feb 2024 on HotelsThe place is beautiful, no doubt, and if you want a quiet get away then this is for you.
I did find the roads and lighting around the estate to be rundown somewhat, and that I feel is not good.
Everything else is truly beautiful.
by A verified traveler
Posted 26 Jan 2024 on Hotels
by A verified traveler
Posted 21 Jan 2024 on Hotels
Comment from Hotel Management
22 Jan 2024 by Esther, Hotel Management
Thank you for your review. We hope to see you back soon.
by A verified traveler
Posted 19 Jan 2024
Beautiful scenery, amazing cottage and nice staff! Would highly recommend!
Comment from Hotel Management
22 Jan 2024 by Esther, Hotel Management
Thank you for your kind review. We hope to see you back soon.
by A verified traveler
Posted 5 Jan 2024 on Hotels
by A verified traveler
Very unprofessional
Posted 24 Dec 2023 on HotelsMost unprofessional Estate. I made a booking on Monday for a Friday, Saturday and Sunday but the very same Monday when the booking was made I found out that my aunt passed away. I immediately informed Hotels.com about my cancellation requests and they immediately informed Dunkeld Country Estate and requested a refund. Dunkeld Country Estate did not look at the situation from my humility and sympathetic point of view, they just referred us to their Terms and Conditions. So in my time of bereavement, I was then felt fighting Dunkeld Country Estate for a refund, as this situation was beyond my control. This company is very unprofessional and puts profit above all things but I will continue to fight this fight
by A verified traveler
Posted 8 Dec 2023 on Hotels
