Ratings based on 424 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
The staff was by far the best! Kudos to Lisa and Heather for their kindness, understanding and patience! They both went above and beyond to help make my stay excellent!
Comment from Hotel Management
25 Sep 2024 by Mary Kay, Front Desk Agent, Hotel Management
Thank you Angela, it was a pleasure to have you stay with us and we look forward to seeing you again in the future!
by A verified traveler
Posted 23 Sep 2024
The property location is in a nice quiet area, close to the town of Duck. There’s a lot of restaurants and shops in the town which is convenient. The resort itself is ok. The lobby is nice and well kept. The staff were all very friendly. The room and building we stayed in was clean on the surface but it was evident that deep cleaning has not been done on a regular basis. The room and especially the closet had a very musty smell. There were marks from dead bugs on the walls of the room, the carpet in the room and hallway/stairs had a lot of stains. The screen of the door to the balcony in our room was in bad shape with several holes (hence the dead bug marks). It was surprising that there was no microwave in the room. We were also disappointed to find out when we arrived that one of the restaurants on property was closed for the season. The restaurants that were open were fine but way overpriced for the quality of the food. It would be nice to have some grab and go options on property to take items to the beach, snacks/sandwiches, We ended up going into Duck and to pick up some items at the market instead of the mediocre, pricey food at the restaurant. The pool and hot tub were nice, and it was great to have chairs/umbrellas available for the beach. Overall, it was fine but for the cost of the room per night it was disappointing and not worth the price we paid. We have stayed at other places that were less expensive and cleaner. Based on that we probably won’t stay again.
Comment from Hotel Management
24 Sep 2024 by Mary Kay, Front Desk Agent, Hotel Management
Thank you for your feedback Ellen, we are sorry to hear that things weren't quite up to par during your stay. We hope that you will be able to stay with us again in the future after our renovations are complete in the spring.
by A verified traveler
Posted 18 Sep 2024
The floor in my room had so many stains.
Comment from Hotel Management
22 Sep 2024 by Mary Kay, Front Desk Agent, Hotel Management
Hello Lindsey, I am sorry to hear that things weren't quite up to expectation. We do appreciate your feedback and will share this with our team, and hope that you will be able to join us again in the future after our renovations.
by A verified traveler
Posted 16 Sep 2024
Everything is nice but the facility just need some serious upgrade.
Comment from Hotel Management
18 Sep 2024 by General Manager, Hotel Management
Thank you, Jamshid, for your review! We’re happy to hear you appreciated the cleanliness and service during your stay. Our team takes pride in making sure each guest feels well taken care of. We hope you had a chance to enjoy the peaceful vibe along Duck Rd, Kitty, and made the most of our beachside amenities and views.We understand your thoughts on the facilities, and we’re excited to share that the resort will undergo a significant renovation this winter. We’re dedicated to maintaining the charm and quality of Sanderling, and we’re confident you’ll love the updates. If you'd like to discuss your stay further, our General Manager is always ready to listen. We hope to welcome you back soon for an even better experience!
by A verified traveler
Posted 14 Sep 2024
The room rates are highway robbery for the quality of the rooms. They have clearly not been maintained. The rooms are old, dated, stains on carpet, stains on furniture, furniture falling apart, nasty dirt and dust that looks like it’s been there for decades. There was an awful smell in the hallway. There was a large bug crawling on the wall in my room (NOT the small, mosquito-like bugs they mentioned on a sign in the room). There was hair in my bed. This hotel is advertised as AAA four diamond, but there is no possible way that is true. I paid an exorbitant amount of money for this nasty room for two nights and left a night early because the room was so nasty. Also, the grab and go breakfast options at the hotel are limited to small boxes of cereal, muffins, and egg sandwiches that have been sitting out and will be heated up by a hotel employee, and you have to pay for those. The beach chairs/pools chairs are worn out and gross to sit on. The food from the pool bar was not good. Finally, to add insult to injury, when I checked out a night early I was told I could not receive an invoice because I was checking out early. A few days later after I got home, I checked my credit card statement and saw a large charge. I called the hotel the person I spoke with said that I was charged an additional $40 per night “resort fee” since I had booked through Expedia. Buyer beware. This place is not what is advertised in terms of the room, amenities, and fees. Not customer centric.
Comment from Hotel Management
16 Sep 2024 by Mary Kay, Front Desk Agent, Hotel Management
Thank you for sharing your experience Jessica. We do apologize that things were not up to expectation during your stay, and hope that you will be able to visit us again in the future.
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Mary Kay, Front Desk Agent, Hotel Management
Thank you Karen, we hope you enjoyed your stay and look forward to seeing you in the future!
by A verified traveler
Posted 1 Sep 2024
I have stayed numerous times prior to this visit. It is sad to see the condition of the property - peeling paint, worn carpets, very worn furniture. No bell staff out front to help 2 ladies with luggage up steps. No staff available to assist with umbrellas and chairs on beach and not enough umbrellas for number of guests on the beach. In summary, this property is in serious need of renovation. We love coming here and look forward to future improvements, (hopefully).
Comment from Hotel Management
3 Sep 2024 by General Manager, Hotel Management
Thank you, Judi, for being a loyal guest and for sharing your feedback with us. We’re always happy to welcome you back to Sanderling Resort, and it’s great to hear that you continue to enjoy your time here, even though we understand that some aspects of your recent stay didn’t meet your expectations.We want to assure you that we take your concerns seriously, especially regarding the condition of the property and the availability of staff to assist with luggage and beach setups. We’re excited to share that the resort will undergo a significant renovation this winter, which will address many of the areas you mentioned. Our goal is to enhance the experience for all our guests while maintaining the charm that keeps you coming back.We appreciate your understanding and patience as we work to make these improvements. We hope you were still able to enjoy the beautiful surroundings of Duck Road and the relaxing atmosphere of the Outer Banks during your stay.We’re looking forward to welcoming you back after the renovations and providing you with the experience you’ve come to love at Sanderling Resort. Thank you again for your continued loyalty and for taking the time to share your thoughts.
by A verified traveler
Posted 31 Aug 2024
It’s a little dated, but overall great water. Food was good.
Comment from Hotel Management
3 Sep 2024 by General Manager, Hotel Management
Thank you, Jodi, for sharing your experience! We’re glad to hear you and your partner enjoyed your stay, especially the cleanliness, service, and amenities. It’s great that you found the food to your liking and appreciated the beautiful water. We take pride in maintaining a welcoming and comfortable environment for all our guests. We hope you had a chance to explore the charming surroundings of Duck Road, and we’d love to welcome you back to Sanderling Resort in the future!
by A verified traveler
Posted 29 Aug 2024
We like the location of this property. Overpriced rooms for the condition and amenities of property. Food in the restaurant is good quality (breakfast and dinner). Service was slow, we were told this is because it was close to end of season (mid-August) and that the servers were tired. No beach service, chairs and umbrellas are out for you to place. Each day the waves washed up onto the shore during high tide and washed into umbrellas and chairs. When the wind picked up it blew umbrellas over and along the beach. Think it would be safe if there was a beach attendant to keep an eye on these things. Towels at the resort (family) pool ran out daily. Overall, we would stay again because of location and that this is the only hotel to choose from for the area.
Comment from Hotel Management
30 Aug 2024 by General Manager, Hotel Management
Thank you, Allie, for sharing your thoughts with us! We’re glad to hear that you enjoyed our convenient location and found the cleanliness and amenities to your liking. It’s great to know that the quality of food at our restaurant met your expectations, even if the service was a bit slower than usual towards the end of the season.We appreciate your feedback regarding the beach setup and pool towels. While we strive to provide a seamless experience for our guests, we understand that there’s always room for improvement. Your suggestion about having a beach attendant is valuable, and we’ll certainly consider it as we continue to enhance our services.We’re happy to hear that you would consider staying with us again and that our location added to the enjoyment of your family getaway. We hope you had the chance to explore the beautiful surroundings of Duck Road and Kitty Hawk as well.Thank you again for choosing Sanderling Resort. We look forward to welcoming you back for another enjoyable stay in the future!
by A verified traveler
Posted 26 Aug 2024
We had a lovely stay at The Sanderling, it was a late Summer quiet vibe which was perfect. Some areas are a little worn and could use some updating but overall a great long weekend getaway.
Comment from Hotel Management
27 Aug 2024 by General Manager, Hotel Management
Thank you, Kristie, for your wonderful review! We’re so glad to hear that you and your family had a lovely stay with us at Sanderling Resort. A late summer getaway with a quiet vibe sounds like the perfect way to unwind and enjoy the beauty of the Outer Banks.It’s great to know that you found everything clean, the staff friendly, and the amenities up to your expectations. We take pride in providing a well-maintained environment where our guests can truly relax and feel at home.We hope you had the chance to explore the surrounding areas of Duck Road and Kitty Hawk during your stay. There’s so much to enjoy, and we’re thrilled that Sanderling could be a part of your memorable long weekend.We’d love to welcome you back for another relaxing and enjoyable stay in the future. Thank you again for choosing Sanderling Resort for your getaway!
