Ratings based on 84 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Do not rent until the place is cleaned up.
Posted 12 Aug 2024 on HotelsThe room was dirty. Food had been left in a closet in a bag and was spoiled and stinky. The microwave was dirty with paper towel still inside. The stove was covered with oil, had not been cleaned. Insufficient pots and pans for a family of 12. The pillow cases were soiled. Plenty of dust through the whole house. The property manager would not return our last text. We requested a credit due to the house being dirty and yet we paid a cleaning fee.
Comment from Hotel Management
13 Aug 2024 by JT, Hotel Management
Thank you for bringing this to our attention. We will look into these concerns you have addressed. It is of our highest importance that we provide a clean place for our guests to stay. This feedback helps us improve our customer experience going forward. If there is anything we can help with please reach us at 844-382-3297
by A verified traveler
Posted 8 Aug 2024
Property manager was incredibly responsive, so happy we were able to make contact with her when we needed. Beautiful cabin stay!
Comment from Hotel Management
8 Aug 2024 by JT, Hotel Management
Thank you for the great feedback we hope to see you again.
by A verified traveler
Posted 21 Jun 2024 on Hotels
Comment from Hotel Management
22 Jun 2024 by JT, Hotel Management
Thank you so much for the great review. We appreciate your business and hope to see you again.
by A verified traveler
Posted 15 Jun 2024 on Hotels
Comment from Hotel Management
17 Jun 2024 by JT, Hotel Management
Thank you for staying with us!
by A verified traveler from Henderson
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by JT, Hotel Management
Thank you for staying with us and your review!
by A verified traveler
Highly recommended
Posted 9 Jun 2024 on HotelsFantastic, comfortable and clean property with a lovely view while not being far from a few stores and places to eat. The property manager was very communicative and seemed to really care about the quality of our stay.
Comment from Hotel Management
9 Jun 2024 by JT, Hotel Management
Thank you so much! We are so glad you enjoyed your stay!
by A verified traveler
Posted 30 May 2024
We loved and enjoyed the entire place, very comfortable, great layout, great amenities, great kitchen and bathrooms, great communication with Stephanie. The only issue was the couches - they are obviously very old and unfortunately they smell old. Nothing personal but I avoided sitting on them.
Comment from Hotel Management
31 May 2024 by JT, Hotel Management
We are so glad you enjoyed your stay and experience! Thank you for bringing this to our attention. We will look into this and get the concern addressed.
by A verified traveler
Posted 30 May 2024 on Hotels
Wonderful place! The property manager was super helpful and we had a smooth check in. We stayed in the bear suite and it was so nice to have all of the space for our family of five adults. Highly recommended!
Comment from Hotel Management
30 May 2024 by JT, Hotel Management
Thank you so much for the excellent feedback!
by A verified traveler
Posted 26 May 2024
Stephanie was great communicating with us prior to arrival, check in and check out were a breeze and the view is INCREDIBLE. The Lodge had everything we needed. This is our go to place to stay in Duck Creek Village and will be back again!
Comment from Hotel Management
26 May 2024 by The Lodge At Duck Creek, Hotel Management
Thank you so much for your kind words. We are so exited to hear that you will be back, we look forward to seeing you again!
by A verified traveler
Posted 4 Apr 2024 on Hotels
Comment from Hotel Management
14 Apr 2024 by JT, Hotel Management
Thank you so much for staying with us. We look forward to seeing you again!
